District Sales Manager - Tamil nadu, Chennai
Qatar Airways
Total years of experience :20 years, 1 Months
Responsibilities
•Achieving & Exceeding station revenue target with 70% business driven from Chennai and 30% from other Tamil nadu cities, Ensure the Pricing is in line with the growing market demands, Generating 80% of the total revenue from Corporate, Travel management companies and productive travel agents put together, Evaluate travel agent’s sales performance on monthly basis and taking appropriate measures, Leading a team of 16 highly motivated individuals including their appraisals, Develop new sales strategies in order to stay ahead of the market competitors & establish presence of QR as a major quality brand in Chennai
Achievements
•Revenue +12% YTD ( H.O Target )
Responsibilities
•Achieving station & Individual target alongside individual target by targeting top travel agencies & corporate houses through effective sales call planning and implementation, Gathering competitor market intelligence, Prepare and deliver presentations and product training for the trade & corporate accounts, representing the face of Qatar Airways at all sponsored events.
Achievements
•Presented with Brave Heart Award for outstanding individual sales for May - August 2005, Awarded with Bravo Award for outstanding individual sales for April-August 2006, Recognised for the success of being the only station in Middle East to have exceeded the station sales target for 2005-2006 & 2006-2007.
Responsibilities
Exceed Sales targets through planned & effective sales calling to Travel agencies and corporate accounts, Build and maintain relationships with key customers, understand local market conditions and find new sales avenues in the growing Saudi-national market, Evaluate travel agent’s and corporate accounts’ sales performance on a monthly basis and take appropriate measures, Implement Pricing initiatives & filing deals on behalf of Riyadh station by liaising with Revenue management, Prepare and deliver presentations and product training for the trade & corporate accounts.
Achievements
Exceeded sales targets by 21% in a highly competitive and price driven market that had security issues and rapidly fluctuating economic conditions, Implemented monthly in-house presentations for travel agency staff and travel co-ordinators, Appreciated for developing system based program which aided in locating information and eradicates
Paper filing.
Lead team of 20 motivated telephone sales staff with 10 direct reporties with four shifts, Supervise calls across Saudi Arabia mainly from Western, Central & Eastern provinces, Accountable for delivering service standard of 80-20 & analyzing call center statistics, Managing staff performance (Appraisals) of 10 direct reporties, On job coaching and feedback session to improve BA service standards and implement training needs, Monitor and analyse statistical data and supply relevant and timely information to Sales Executives
Achievements
•Managed several challenges while setting up British airways centralised telephone sales unit for Saudi, Nominated as Line trainer for Saudi Arabia, Executed training to BA staff in Dubai & Saudi Arabia, Deputized as contact BA manager in times of operational necessity, Emergency exercise co-coordinator for contact BA, Nominated as Y2K champion in order to see smooth cutover to the year 2000, Consistently exceeded performance and achieved a Tier 2 (Very Good Achievement) in the annual performance appraisal over four years.
Provide support to Sales Teams in achieving their call objectives and targets, Co-ordinate required activity with relevant departments at KSA, Regional and Head Office levels, Facilitate the production of BTL material with marketing services executive and suppliers, Organise sales and marketing activities including travel agency and corporate presentations, seminars and Sales Blitz.
Significant Achievements
•Selected KSA champion for Executive Club & Club Select for RUH station.
Providing ticketing & reservations facilities, customer service to telephone & direct walking customers alongside flight firming and extending support to Sales Teams in achieving their call objectives and targets by providing sales leads.
