Senior Customer Service
Reliance Infostreams Pvt. Ltd
Total years of experience :9 years, 0 Months
problems.
• Advanced from Grade 11 to Grade I2 within a month and received increase on salary.
• Adopted DMAIC (Define, Measure, Analyze, Improve, Control) methodology in completing a Six Sigma
Improvement Project with Datamatics Technologies Ltd.
• Qualified for Team Leaders Training which was mandatory in Intelenet for their internal job promotions.
(Belonged to the 10% of entire team of 200 staff of the company who are selected for the training) . Also,
received the Best Performer Certificate award in training.
• Promoted to Quality Checking from Senior Customer Service post within 3 months of joining with Intelenet.
• Rewarded during the R&R sessions conducted on quarterly basis with Reliance Infostreams Pvt. Ltd.
Career Progression
Assistant Accountant Aug 2009 - Mar 2012
Leading Company, Dubai, United Arab Emirates
Assistant Accountant Feb 2009 - Aug 2009
Global Maritime & Trading FZE, Dubai, United Arab Emirates
A 3PL company dealing in Warehousing, Freight Forwarding and Transportation services.
Team Leader Mar 2007 - Aug 2008
Datamatics Technologies Ltd., India (www.datamatics.com)
India's premier Global Software and IT Solutions Company.
Senior Customer Service Executive Sep 2004 - Mar 2007
Intelenet Global Services Private Ltd., India (www.intelenetglobal.com)
Leading provider of multi-faceted BPO solutions to organizations across the globe.
Customer Service Executive Dec 2003 - Sept 2004
Reliance Infostreams Private Ltd., India (www.relieancebpo.com)
Subsidiary of Reliance Communications Ltd., and provides business process outsourcing services.
Verification Executive Nov 2002 - Nov 2003
Qualifications Diploma in Finance Management (1st Class), Wellingkar Institute, Mumbai, India 2008 st
Master of Commerce (1 Class), Mumbai University, India 2005 st
Bachelor of Commerce (1 Class), Mumbai University, India 2003
