Retail Sales Executive
Zainab Duty Free Pvt Ltd
Total years of experience :18 years, 2 Months
Excellent breadth of retail sales executive experience.
Adhere to the store's service standards at all times.
Communicate the uses and benefits of all products to the customer as relevant to their needs.
Reached or exceeded sales targets and financial objectives on a regular basis.
Maintained daily sales shift reports, customers information, cash handover report and other necessary documentation on Excel sheets.
Hands on experience in operating POS System and cash till.
Worked as part of a team in an extremely fast paced environment contributing to an overall store target.
Maintained proper cash accountabilities at POS register
• Provided assistance to customers over mediums like Facebook, WhatsApp and live chat..
• Generated sales leads in the system.
• Provided accurate, valid and complete information by using the right methods/tools.
• Handled complaints, provide appropriate solutions and alternatives within the time limits.
• Followed up to ensure resolution.
• Followed communication procedures, guidelines and policies.
• Recorded details of inquiries, comments and complaints for reporting.
• Updated customer information in the customer service database during and after each interaction.
• Communicated and coordinated with internal departments.
.Providing information about various courses to the students and guiding them about the best course, which will be suitable for them.
.Keeping track of inquiries from various modes like telephone and direct inquiries and maintaining the record of the same so that feedback can be taken .Maintaining the record of the students joining the course and keeping track of the fee to be paid by the students.
.Maintaining regular communication with students, parents, colleagues for coordinating admission activities and resolving problems
1) Handling customer enquiries efficiently.
2) Ensuring qualitative after-sales services and maintaining/updating records of all services performed.
3) Replenishing stock and maintaining high standards of merchandising and ensuring the goods are attractively displayed and correctly priced.
4) Actively supporting and communicating with colleagues,
managers and customers.
5) Carrying out stock inventory on daily basis.
6) Performing daily tasks relating to product cleaning, ticketing and associated paperwork.
7) Preparing sales report, requisition, receivivg, transfer in/out documents.
Greeted customers and determined their needs and wants.
Maintaining store and stock in impeccable condition.
Recommended merchandise based on individual requirements.
Provided advice to clients regarding particular products or service.
Assisted in display of merchandise.
Answered customers’ queries and concerns.
Advised customers on utilization and care of merchandise.
Maintained sales records for inventory control
1) Answered phones and transfer to the appropriate staff member.
2) Monitored incoming emails and answer or forward as required.
Fax, scan and copy documents.
3) Prepared bank/cash, payment/receipt vouchers.
4) Prepared monthly expenses analysis.
5) Maintained office filing and storage systems.
6) Typed documents, reports and correspondence.
7) Monitored and maintained office supplies.
8) Performed work related errands as requested such as going to the post office and bank