Technical Support
Trolley
Total years of experience :4 years, 1 Months
• Problem solving skills, knowledge of computer hardware and software.
• Basic knowledge and usage of active directory.
• Email configuration and troubleshooting.
• Providing remote support to clients.
• Installing windows OS and other applications required by Client.
• Troubleshoot and resolve software, hardware, windows-based operating system and networking problems.
• Maintaining Anti-Virus Server Ensuring Anti-Virus Update on machines.
• POS installation, POS printer configuration and POS user ID creation and maintenance.
• Site network setup and configuration.
• basic switch configuration and VLAN creations.
• Basic knowledge for fortinet firewall.
At credence, I have to work on tickets generated by employees and some issues raised on email as well and provide quick resolution to avoid employee’s downtime and perform weekly antivirus scans to maintain security.
Assist team in resolution of hardware, software and system issues, interact with the clients to resolve the queries and problems within SLA
I have graduated in BSC (Computer Science).
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