Director Operations (Remote)
JS6 Consultants Private Limited
Total years of experience :18 years, 3 Months
Working remotely to serve USA-based clients. Leading a team to provide services in the areas of
1. Customer Services
2. Accounting-Book Keeping-Reconciliation-Taxes
3. Web Development-SEO-Graphic Designing
4. Social Media and Digital Marketing
5. Virtual Assistance
6. Big Data Analysis and Reporting
Teaching undergraduate students subjects of Marketing
Engaged in teaching subjects of marketing and management
In addition, i have led the Marketing Cluster, Industrial Linkages, Business Incubation Center and as Module Leader Faculty Development Program at the Department of Management Sciences at the university
As a certified master trainer I am worked with the only authorized University of Cambridge, UK’s
testing and training center in Pakistan as a trainer for professional development and certifications.
Successfully coordinated, developed, designed, and evaluated workshops for teachers, professionals and students for renowned educational institutions and organizations across
Pakistan
Primary role was to train public sector officials of water and sanitation sector in the areas of business planning. I was the Module leader for designing and delivery of Human Capital Development module of business planning course.
I am working as a part time trainer of professional development for the Christian community in Pakistan I help them in learning soft skills such as presentations, time management, team building and CV writing etc.
Primary role was to teach the students of MBA the subjects of Fundamentals of Management and Human Resource Management.
Primary function is to teach at graduate and post graduate level in the following disciplines Organization Behavior, HRM, Prinicples of Management, Prinicples of Marketngm Human Resource Development, Business Ethics, Strategic Management.
Primary Responsibility was to
Provide Back Office support service to customer service.
Make network complaint trends for senior management
Lead a team of 10 executives to handle complaints from customer service and route them to concerned departments.
Coordinate with all departments concerned with customers.
train and develop team resources to provide superior service
Primary Responsiblity was to
Handle corporate customer complaints coming on helpline
Tain and develop new resources on product knowledge
Assist in various areas of Quality Assurance for contact center.
Team Leader Business Process Outsourcing for international Campaigns
Project Coordinator for pre launch of First wimax company wateen telecom
Enrolled in the Doctorate program.
I stood first in my batch and class of MS Management 2011 and i am a contender for gold medal. Published one research paper related to Job Stress in University Employees and serve as class representatives for the session of 2011.
Nominated Class Representative throght out the program Coordinator between department and class nominated best presenter multiple times
