Receptionist
al gurg consultants
Total years of experience :18 years, 8 Months
Maintain office in a clean and orderly manner
Maintain details of couriers sent on a daily basis and submit the needed to the administrative assistant Distribute incoming mails to relevant personnel
Ensure office supplies and miscellaneous materials are available when required. order and Deliver the necessary office stationary / business cards to the concerned department and arrange invoices and Lpo accordingly.
Refer visitors to appropriate employees.
Assist in making arrangements for all corporate meetings and ensure all necessary materials are available.
Answer visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.
With Certificate of : Best Receptionist of the Year Nominated By Guests & Manager (2007 )
My role include :
... Assist in keeping the hotel reception area clean and tidy, at all times
. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
. Administer all reservations, cancellations and no-shows, in line with company policy
. Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
. Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
. Conduct regular security checks throughout the day and report any security issues to line manager
. Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
. Provide reports, as required, for housekeepers and management
. Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
. Maintain personal knowledge by completing in-house training and workbooks
. Always adhere to all company policies and procedures and licensing laws
. Be involved and contribute at team meetings
. Carry out instructions given by the management team and head office
. Answer inbound calls as well as assist customers who have specific inquiries
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing databases with changes and the status of each customer/prospective customer
Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments
Training includes:
Attending the preflight meetings and noting down all the instructions about special passengers such as people suffering from respiratory diseases, celebrities, etc.
Monitoring the cleanliness and the safety points in the plane before allowing entry to the passengers
Welcoming the passengers on the board and greeting them with small conversations
Helping the passengers to find their seats
Reporting the supervisors about any serious issues regarding the seating issues
Serving the passengers food/drinks promptly and as per their demands
Checking the seat belts of each passengers just before the plane takes off
Greeting each passenger at the end of the journey
Maintaining the plane reports and submitting it to the supervisors
For different Grades ( Taounat - Morocco)
Five years of experience in Teaching French & mathematics For different Grades Which vary yearly