Customer Success & Technology Adoption Business Partner
Page Group
Total years of experience :14 years, 5 Months
• Managed ICT projects and change initiatives for Italy, focusing on core business, manager, and leader development.
• Led European Assessment with over 2000 participants, resulting in the creation of Virtual Training on Demand and a redesigned learning journey.
• Played a pivotal role in driving digital transformation during the pandemic, enabling remote work.
• Developed video training, tutorials, and guides, supporting Citrix and Office365 adoption.
• Supported the Go-Live of Salesforce CRM for multiple countries, including Netherlands, Japan, Australia, USA, and France.
• Facilitated post-Go-Live assessment and Super User forums to enhance CRM adoption.
• Acting as a change manager to foster a culture of data-driven decision-making.
• Collaborating closely with local Directors, Boards, and Leadership teams to deliver tailored solutions across Europe.
• Spearheading the adoption of new systems and tools, including Salesforce, PowerBI, Office365, Hinterview, Pardot, and Linkedin RPS.
• Strategic Initiatives: Led the creation and management of the Local Adoption Board, ensuring alignment with EU initiatives and achieving objectives internationally.
• Project Management: Successfully implemented the data enrichment project, optimizing business development processes and significantly reducing time to shortlist and candidate placement.
• Innovative Solutions: Introduced ChatGPT/Bard to enhance internal candidate searches tool, addressing language deficiencies in the Turkish market and facilitating efficient client prospecting in both Turkey and Italy.
• Process Optimization: Streamlined new joiner training, establishing a fixed monthly date for improved efficiency and onboarding processes.
• Professional Development Commitment: Attained data sciences certifications, demonstrating a dedication to staying current with industry trends and applying advanced data-driven approaches.
• Led dynamic business development initiatives targeting media agencies, publishers, advertisers, and eCommerce companies.
• Conducted daily cold calls and strategic lead generation activities to foster a robust client base.
• Exceeded Key Performance Indicator (KPI) targets by consistently achieving a goal of four client meetings per week.
• Achieved "Best Fee Maker" in June 2017, recognizing outstanding performance in generating revenue.
• Won a contest for more international lead generation in one morning, showcasing a rapid and effective approach to expanding business opportunities.
• Provided specialized recruitment services, advising on talent acquisition strategies, compensation, and benefits for clients in the digital and ICT industries.
• Executed full-cycle recruitment processes, from initial client engagement to candidate placement, ensuring optimal matches for both parties.
• Oversaw international markets, responsible for 30% of annual revenue, demonstrating a pivotal role in global business development.
• Managed international client relationships, ensuring high levels of customer satisfaction.
• Developed and executed viral marketing campaigns to enhance brand visibility and attract a wider audience.
• Directed logistics and e-commerce operations, optimizing efficiency in shipping processes and order fulfillment.
• Controlled production processes and managed supplier relationships in Turkey and Bulgaria, ensuring quality and timely delivery of materials.
• Played a central role in shaping the brand's success from its inception to established market presence.