Senior Administrative Assistant
US Embassy
Total years of experience :8 years, 3 Months
• Increased regional office efficiency by 20% through implementation of new administrative procedures, including the development of an Operations Manual.
• Enhanced internal communication and collaboration through regular updates on regional office's Teams space.
• Successfully coordinated and organized schedules for regional office executives, ensuring timely completion of tasks and efficient meetings.
• Prepared weekly meeting agendas, attended regular staff meetings and produced meeting minutes
• Streamlined regional office travel management by effectively handling all aspects of team travel, including hotel reservations, transport arrangements, and coordinating visa applications, maintained stock inventories
• Maintained and updated MREC's online database of clinical trial submissions, adverse events reports
(AER), and post-marketing materials on a daily basis, ensuring accurate and up-to-date information
• Managed simultaneous projects with 95% stakeholder satisfaction, streamlining processes and meeting ethical standards.
• Developed standard operating procedures (SOPs) to improve the efficiency and consistency of MREC's operations
• Efficiently managed venue booking for MREC meetings, ensuring timely and cost-effective arrangements
• Improved communication and documentation by preparing and distributing meeting agendas and minutes to MREC members and clinicians.
• Streamlined clinic operations and procedures resulting in reduced staff turnover, increased efficiency and improved patient satisfaction.
• Led the onboarding and training of new administrative staff, ensuring the team was equipped with the necessary skills and knowledge
• Boosted the clinic's brand awareness by actively managing successful marketing campaigns, workshops and events.
• Streamlined staff payroll process resulting in 100% accuracy and timely compensation, improving employee satisfaction.
• Successfully negotiated contracts with external suppliers and improving supplier relationships
• Efficiently managed daily internal and external communications and correspondences to the Health Unit (HU)
• Regular booking of patient appointments on the HU Calendar system
• Maintained the Regional Medical Officer (RMO) calendar of appointments, facilitating smooth scheduling and coordination
• Skillfully arranged emergency medical travel for US patients, handling logistics for both local and international trips to the US
• Prepared and provided comprehensive HU statistical reports including valuable data and insights to Washington DC on a regular basis
• Designed and implemented highly efficient standard operating procedures (SOPs), resulting in improved organizational performance and the achievement of set goals
• Skillfully negotiated contracts and agreements with external suppliers, ensuring cost-effective, favorable terms and conditions for the center
• Cultivated and maintained strong corporate, media, and client relationships by acting as a liaison between the clinic and external partners, while meticulously managing relevant databases to facilitate seamless communication and collaboration
• Spearheaded the management and coordination of impactful marketing campaigns and activities, effectively leveraging social media platforms, and driving digital expansion for the center's growth and reach
Merit
2:2