Director Of Operations
Cairo lnternational Airport company
Total years of experience :20 years, 2 Months
Leading the team by managing a group of managers to be as effective as possible including dealing with organizational issues and interpersonal problems. Supervising sales managers, implementing marketing strategies and national sales plans. Maintaining sales volume, product mix selling price by keeping with current supply and demand, changing trends, economic indicators and competitors. Monitoring the operational and financial performance, recruiting, training and supervising staff and implementing different strategies. Maintaining long term relationships with a portfolio of clients. Developing a favorable relationship with clients and follow up managing their accounts. Responsible for the coordination and direction of an organization, covering a wide variety of responsibilities which fundamentally play into the growth and profitablity of the company such as staff management, department supervision, quality of production and expense control. Responds to the guest needs and anticipating their unstated ones. Review reports about the service provided do passengers and performance evaluation. Oversee reservations procedures and financial transactions. Monitor daily service booking and coordinating luggage collection service. Coordinate and manage communication between guests and staff follow up st ensure we resolve customer concern.
Working at JAFZA for VISIONAIRE SYSTEM INTEGRATORS AS:
• Customer Relationship Executive;Assistant General Manager,
Handling all the Marketing issues in the UAE as well as the European Market
(AV/IT Solutions and Products Marketing)
• Software and Products Interface Translation;
Handling the Software(language conversion)from the English language into both the Arabic and the German one.
• Newsletter, brochures, Recording and Voiceover tasks
Preparing monthly newsletter and updated brochures as well as all relevant Recordings and Voiceover in Arabic.
• Educational and Enterprise consultant, Technical Trainer;
Leading the technical training for the SMART PRODUCTS in Arabic, English and German
DEALING WITH ALL THE PROCEDURES OF THE VIP PASSENGERS WHETHER DEPARTURE OR ARRIVAL
#WELCOMING THE SELECTED OR THE VIPS IN PRIVATE LOUNGES AT THE VIP HALL WITH SPECIAL DRINKS &DESSERTS
#FINISHING THE PROCEDURES OF THE GUEST...WHETHER (DEPARTURE:THE CHECK IN STEPS )OR (ARRIVAL:TAKING THE IMMEGRATION DESK STAMP FOLLOWED BY THE CUSTOMS DECLARATION APPROVAL)
#ACCOMPANY THE GUEST WITH A PRIVATE CAR ON THE RAMP IN BOTH CASES...DEPARTURE OR ARRIVAL...
Translating and handling all the documents and the contracts for the organization
