سلوى صبح, Director Of Operations

سلوى صبح

Director Of Operations

Cairo lnternational Airport company

البلد
مصر - القاهرة
التعليم
دبلوم, soft skills and talents needed for sales and marketing tools
الخبرات
20 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 3 أشهر

Director Of Operations في Cairo lnternational Airport company
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ أبريل 2015

Leading the team by managing a group of managers to be as effective as possible including dealing with organizational issues and interpersonal problems. Supervising sales managers, implementing marketing strategies and national sales plans. Maintaining sales volume, product mix selling price by keeping with current supply and demand, changing trends, economic indicators and competitors. Monitoring the operational and financial performance, recruiting, training and supervising staff and implementing different strategies. Maintaining long term relationships with a portfolio of clients. Developing a favorable relationship with clients and follow up managing their accounts. Responsible for the coordination and direction of an organization, covering a wide variety of responsibilities which fundamentally play into the growth and profitablity of the company such as staff management, department supervision, quality of production and expense control. Responds to the guest needs and anticipating their unstated ones. Review reports about the service provided do passengers and performance evaluation. Oversee reservations procedures and financial transactions. Monitor daily service booking and coordinating luggage collection service. Coordinate and manage communication between guests and staff follow up st ensure we resolve customer concern.

Senior Account Manager and lnternational certified Education and Enterprise Consultant في Visionaire Group
  • الإمارات العربية المتحدة - دبي
  • مارس 2012 إلى مارس 2015

Working at JAFZA for VISIONAIRE SYSTEM INTEGRATORS AS:
• Customer Relationship Executive;Assistant General Manager,

Handling all the Marketing issues in the UAE as well as the European Market
(AV/IT Solutions and Products Marketing)

• Software and Products Interface Translation;

Handling the Software(language conversion)from the English language into both the Arabic and the German one.
• Newsletter, brochures, Recording and Voiceover tasks
Preparing monthly newsletter and updated brochures as well as all relevant Recordings and Voiceover in Arabic.
• Educational and Enterprise consultant, Technical Trainer;

Leading the technical training for the SMART PRODUCTS in Arabic, English and German

Public Relations and customer service Manager - Assistant General Manager في Cairo lnternational Airport company
  • مصر - القاهرة
  • يناير 2005 إلى ديسمبر 2011

DEALING WITH ALL THE PROCEDURES OF THE VIP PASSENGERS WHETHER DEPARTURE OR ARRIVAL

#WELCOMING THE SELECTED OR THE VIPS IN PRIVATE LOUNGES AT THE VIP HALL WITH SPECIAL DRINKS &DESSERTS
#FINISHING THE PROCEDURES OF THE GUEST...WHETHER (DEPARTURE:THE CHECK IN STEPS )OR (ARRIVAL:TAKING THE IMMEGRATION DESK STAMP FOLLOWED BY THE CUSTOMS DECLARATION APPROVAL)
#ACCOMPANY THE GUEST WITH A PRIVATE CAR ON THE RAMP IN BOTH CASES...DEPARTURE OR ARRIVAL...

Director في The National Presidency
  • مصر - القاهرة
  • يناير 2004 إلى فبراير 2005

Translating and handling all the documents and the contracts for the organization

الخلفية التعليمية

دبلوم, soft skills and talents needed for sales and marketing tools
  • في Cambridge University
  • نوفمبر 2011
دبلوم, TOT Diploma to train all kinds of trainers and all subjects of training
  • في Oxford University
  • سبتمبر 2011
دبلوم, Digital Marketing and social media
  • في Ministry of Civil Aviation
  • ديسمبر 2010
دبلوم, Public relation& Customer Care Diploma for Top VIPS we are dealing with and serving at the VIP Hall
  • في Ministry of Civil Aviation
  • أكتوبر 2007
بكالوريوس, studying all related subjects of both English and German Language
  • في Faculty of Languages(English & German) Ain Shams University
  • يوليو 2003

Specialties & Skills

Software Products
Lounges
Trainers
Aviation
language&computer

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Public Relations Diploma (الشهادة)
تاريخ الدورة:
January 2010