سامية هليل

Manage executive calendars and schedules Handle communications (emails, calls, correspondence) Coordinate travel and logistics Organize meetings, prepare agendas, and take minutes Prepare and manage documents and reports Assist with project tasks and research Maintain confidentiality and handle sensitive information Act as a liaison between executives and teams Demonstrate strong organizational and time management skills Adapt to fast-paced environments and changing priorities

HR Strategy Implementation: Execute HR strategies and policies to support organizational goals.
Employee Relations: Manage employee relations, including conflict resolution and maintaining a positive
workplace culture.
HR Systems and Processes: Oversee HR systems, ensuring efficient and compliant HR processes.
Recruitment and Onboarding: Supervise recruitment efforts, onboarding, and integration of new employees.
Performance Management: Implement and monitor performance management systems and employee
development programs.
Compliance: Ensure compliance with labor laws, regulations, and company policies.
Payroll and Benefits Administration**: Oversee payroll processes, benefits administration, and employee
compensation.
HR Metrics and Reporting: Track HR metrics, generate reports, and analyze data for decision-making.
Training and Development: Develop and coordinate training programs to enhance employee skills and career
growth.
Budget Management: Manage HR department budgets and optimize resource allocation

HR Strategy Implementation: Execute HR strategies and policies to support organizational goals. Employee Relations: Manage employee relations, including conflict resolution and maintaining a positive workplace culture. HR Systems and Processes: Oversee HR systems, ensuring efficient and compliant HR processes. Recruitment and Onboarding: Supervise recruitment efforts, onboarding, and integration of new employees. Performance Management: Implement and monitor performance management systems and employee development programs. Compliance

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. Job Posting and Advertising: Create job descriptions and post job openings on various platforms. Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels. Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates. Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process. Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and requirements. Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies. Employer Branding: Promote the companys employer brand to attract high-quality candidates. Offer Management: Negotiate and extend job offers, and coordinate the onboarding process. Compliance: Ensure recruitment practices comply with employment laws and regulations.

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent.
Job Posting and Advertising: Create job descriptions and post job openings on various platforms.
Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels.
Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates.
Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process.
Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and
requirements.
Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies.
Employer Branding: Promote the companys employer brand to attract high-quality candidates.
Offer Management: Negotiate and extend job offers, and coordinate the onboarding process.
Compliance: Ensure recruitment practices comply with employment laws and regulations.

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent.
Job Posting and Advertising: Create job descriptions and post job openings on various platforms.
Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels.
Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates.
Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process.
Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and
requirements.
Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies.
Employer Branding: Promote the companys employer brand to attract high-quality candidates.
Offer Management: Negotiate and extend job offers, and coordinate the onboarding process.
Compliance: Ensure recruitment practices comply with employment laws and regulations.

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. Job Posting and Advertising: Create job descriptions and post job openings on various platforms. Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels. Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates. Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process. Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and requirements. Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies. Employer Branding: Promote the companys employer brand to attract high-quality candidates. Offer Management: Negotiate and extend job offers, and coordinate the onboarding process. Compliance: Ensure recruitment practices comply with employment laws and regulations.

.

B2B Account Management: Managed business-to-business relationships, ensuring client satisfaction and
retention.
Labor Affairs & Complaint Handling: Addressed and resolved labor-related complaints to maintain smooth
workforce operations.
Consumer & Labor Request Management: Acted as a liaison between labor and consumers, ensuring requests
were processed efficiently.
Sales & Marketing: Involved in sales strategies and marketing efforts to attract and retain clients.
Contract Screening: Reviewed contracts for compliance and accuracy before finalizing agreements.
Overseas Labor Communication: Facilitated communication between overseas laborers and the company,
ensuring clarity in expectations and processes.
Expat & Overseas Hiring: Assisted in recruiting and onboarding expatriate workers and international hires.

• Online leads (socialmedia customer) pr-ordering and tiles selections.
• Campaignsorganizing for specialproducts.
• Office visits for small businessowners to introduce the company profile.
• Arrangingand organizing clientstour to the factory.

• Selling showroom merch and issuing invoices.
• Receiving orders through social media.
• Handling clients database.

Sales & Customer Service Assist customers, promote products, and finalize sales.
Showroom Merchandising Organize and display products to enhance sales.
Invoice Processing Issue invoices and ensure accurate billing.
Social Media Sales Manage and process orders received via online platforms.
Client Database Management Maintain customer records for follow-ups and marketing.
Product Knowledge Stay updated on product details to assist customers effectively.
Stock Monitoring Track inventory levels and coordinate restocking.
Target Achievement Work towards meeting sales goals and KPIs.
Customer Engagement Build relationships to enhance repeat business.
Collaboration Work with marketing and operations teams to improve sales strategies.

Customer care - service

Customer Support Handle inquiries, resolve issues, and ensure customer satisfaction.
Complaint Management Address customer complaints efficiently and professionally.
Compliance Monitoring Ensure company policies align with legal and regulatory standards.
Documentation & Reporting Maintain records of customer interactions and compliance reports.
Policy Implementation Assist in enforcing company policies and procedures.
.Problem Resolution Investigate and resolve service-related concerns.
Quality Assurance Monitor service quality and suggest improvements.
Training & Guidance Educate customers and staff on compliance policies.
Risk Assessment Identify potential compliance risks and report them.
Cross-Department Coordination Work with legal, sales, and operations teams to ensure compliance.

Customer services - call center

Customer Support Handle inquiries, resolve issues, and ensure customer satisfaction.
Complaint Management Address customer complaints efficiently and professionally.
Compliance Monitoring Ensure company policies align with legal and regulatory standards.
Documentation & Reporting Maintain records of customer interactions and compliance reports.
Policy Implementation Assist in enforcing company policies and procedures.
.Problem Resolution Investigate and resolve service-related concerns.
Quality Assurance Monitor service quality and suggest improvements.
Training & Guidance Educate customers and staff on compliance policies.
Risk Assessment Identify potential compliance risks and report them.
Cross-Department Coordination Work with legal, sales, and operations teams to ensure compliance.