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SAMIA Hulail, Senior Customer Success Executive

SAMIA Hulail

Senior Customer Success Executive·A2Z Media

Saudi Arabia

Bachelor's degree, English

Work experience

Total years of experience: 11 years, 1 months

Senior Customer Success Executive

December 2024 - Present

A2Z Media

Riyadh, Saudi Arabia

December 2024 - Present

Company industry:
Marketing

Executive Assistant

August 2024 - Present

Mawardkom Business Solutions

Riyadh, Saudi Arabia

August 2024 - Present

Manage executive calendars and schedules Handle communications (emails, calls, correspondence) Coordinate travel and logistics Organize meetings, prepare agendas, and take minutes Prepare and manage documents and reports Assist with project tasks and research Maintain confidentiality and handle sensitive information Act as a liaison between executives and teams Demonstrate strong organizational and time management skills Adapt to fast-paced environments and changing priorities

Company industry:
Human Resources Outsourcing

HR Recruitment Manager/ Account Manager/Project

December 2022 - Present

HR asstant manager

Riyadh, Saudi Arabia

December 2022 - Present

Company industry:
Accounting
Job role:
Human Resources and Recruitment

HR Operation Manager

January 2024 - December 2024

Merkaz

Riyadh, Saudi Arabia

January 2024 - December 2024

HR Strategy Implementation: Execute HR strategies and policies to support organizational goals.
Employee Relations: Manage employee relations, including conflict resolution and maintaining a positive
workplace culture.
HR Systems and Processes: Oversee HR systems, ensuring efficient and compliant HR processes.
Recruitment and Onboarding: Supervise recruitment efforts, onboarding, and integration of new employees.
Performance Management: Implement and monitor performance management systems and employee
development programs.
Compliance: Ensure compliance with labor laws, regulations, and company policies.
Payroll and Benefits Administration**: Oversee payroll processes, benefits administration, and employee
compensation.
HR Metrics and Reporting: Track HR metrics, generate reports, and analyze data for decision-making.
Training and Development: Develop and coordinate training programs to enhance employee skills and career
growth.
Budget Management: Manage HR department budgets and optimize resource allocation

Company industry:
Catering, Food Service, & Restaurant

HR Operation Manager

February 2024 - August 2024

Merkaz (Al-Hokair)

Riyadh, Saudi Arabia

February 2024 - August 2024

HR Strategy Implementation: Execute HR strategies and policies to support organizational goals. Employee Relations: Manage employee relations, including conflict resolution and maintaining a positive workplace culture. HR Systems and Processes: Oversee HR systems, ensuring efficient and compliant HR processes. Recruitment and Onboarding: Supervise recruitment efforts, onboarding, and integration of new employees. Performance Management: Implement and monitor performance management systems and employee development programs. Compliance

Company industry:
Catering, Food Service, & Restaurant

Recruitment Manager

September 2023 - February 2024

Majd Food (Al-Hokair)

Riyadh, Saudi Arabia

September 2023 - February 2024

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. Job Posting and Advertising: Create job descriptions and post job openings on various platforms. Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels. Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates. Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process. Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and requirements. Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies. Employer Branding: Promote the companys employer brand to attract high-quality candidates. Offer Management: Negotiate and extend job offers, and coordinate the onboarding process. Compliance: Ensure recruitment practices comply with employment laws and regulations.

Company industry:
Hospitality & Accomodation

Recruitment Manager

August 2023 - February 2024

Majd Food

Riyadh, Saudi Arabia

August 2023 - February 2024

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent.
Job Posting and Advertising: Create job descriptions and post job openings on various platforms.
Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels.
Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates.
Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process.
Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and
requirements.
Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies.
Employer Branding: Promote the companys employer brand to attract high-quality candidates.
Offer Management: Negotiate and extend job offers, and coordinate the onboarding process.
Compliance: Ensure recruitment practices comply with employment laws and regulations.

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent.
Job Posting and Advertising: Create job descriptions and post job openings on various platforms.
Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels.
Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates.
Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process.
Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and
requirements.
Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies.
Employer Branding: Promote the companys employer brand to attract high-quality candidates.
Offer Management: Negotiate and extend job offers, and coordinate the onboarding process.
Compliance: Ensure recruitment practices comply with employment laws and regulations.

Company industry:
Catering, Food Service, & Restaurant

Recruitment Manager

November 2022 - July 2023

Engineer HoldingGroup (UPSCALE BRANDSEL&N CAFÉ)

Riyadh, Saudi Arabia

November 2022 - July 2023

Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. Job Posting and Advertising: Create job descriptions and post job openings on various platforms. Candidate Sourcing: Source candidates through job boards, social media, networking, and other channels. Screening and Interviewing: Screen resumes, conduct interviews, and evaluate candidates. Candidate Experience: Ensure a positive experience for all candidates throughout the recruitment process. Collaboration with Hiring Managers: Work closely with hiring managers to understand their needs and requirements. Recruitment Metrics: Track and analyze recruitment metrics to improve processes and strategies. Employer Branding: Promote the companys employer brand to attract high-quality candidates. Offer Management: Negotiate and extend job offers, and coordinate the onboarding process. Compliance: Ensure recruitment practices comply with employment laws and regulations.

Company industry:
Catering, Food Service, & Restaurant

Account Manager

June 2021 - November 2022

MAHARAH HUMAN RECOURCE

Riyadh, Saudi Arabia

June 2021 - November 2022

.

Company industry:
Human Resources Outsourcing

Client Manger

May 2021 - November 2022

Maharah Human Resources

Riyadh, Saudi Arabia

May 2021 - November 2022

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Account Manager

January 2021 - November 2022

Maharah Human Resource

Riyadh, Saudi Arabia

January 2021 - November 2022

B2B Account Management: Managed business-to-business relationships, ensuring client satisfaction and
retention.
Labor Affairs & Complaint Handling: Addressed and resolved labor-related complaints to maintain smooth
workforce operations.
Consumer & Labor Request Management: Acted as a liaison between labor and consumers, ensuring requests
were processed efficiently.
Sales & Marketing: Involved in sales strategies and marketing efforts to attract and retain clients.
Contract Screening: Reviewed contracts for compliance and accuracy before finalizing agreements.
Overseas Labor Communication: Facilitated communication between overseas laborers and the company,
ensuring clarity in expectations and processes.
Expat & Overseas Hiring: Assisted in recruiting and onboarding expatriate workers and international hires.

Company industry:
Human Resources Outsourcing

Technical sales support

July 2020 - February 2021

lfanar

Riyadh, Saudi Arabia

July 2020 - February 2021

• Online leads (socialmedia customer) pr-ordering and tiles selections.
• Campaignsorganizing for specialproducts.
• Office visits for small businessowners to introduce the company profile.
• Arrangingand organizing clientstour to the factory.

Company industry:
Manufacturing

Alfanar Exa Porcelain

January 2019 - February 2021

Alfanar

Riyadh, Saudi Arabia

January 2019 - February 2021

Company industry:
Heavy Industry & Metallurgy
Job role:
Architecture

Sales Specialist

January 2019 - December 2020

lfanar

Riyadh, Saudi Arabia

January 2019 - December 2020

• Selling showroom merch and issuing invoices.
• Receiving orders through social media.
• Handling clients database.

Company industry:
Manufacturing

Sales Specialist

January 2019 - December 2020

Al FANAR

Riyadh, Saudi Arabia

January 2019 - December 2020

Sales & Customer Service Assist customers, promote products, and finalize sales.
Showroom Merchandising Organize and display products to enhance sales.
Invoice Processing Issue invoices and ensure accurate billing.
Social Media Sales Manage and process orders received via online platforms.
Client Database Management Maintain customer records for follow-ups and marketing.
Product Knowledge Stay updated on product details to assist customers effectively.
Stock Monitoring Track inventory levels and coordinate restocking.
Target Achievement Work towards meeting sales goals and KPIs.
Customer Engagement Build relationships to enhance repeat business.
Collaboration Work with marketing and operations teams to improve sales strategies.

Company industry:
Construction & Building

Community Volunteer

January 2019 - December 2020

National Volunteer NVG

Riyadh, Saudi Arabia

January 2019 - December 2020

Company industry:
Industrial Production

Customer Care

December 2017 - January 2019

Allians Saudi France

Riyadh, Saudi Arabia

December 2017 - January 2019

Customer care - service

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer Care & Complaints

January 2018 - December 2018

Allians Saudi France Insurance

Riyadh, Saudi Arabia

January 2018 - December 2018

Customer Support Handle inquiries, resolve issues, and ensure customer satisfaction.
Complaint Management Address customer complaints efficiently and professionally.
Compliance Monitoring Ensure company policies align with legal and regulatory standards.
Documentation & Reporting Maintain records of customer interactions and compliance reports.
Policy Implementation Assist in enforcing company policies and procedures.
.Problem Resolution Investigate and resolve service-related concerns.
Quality Assurance Monitor service quality and suggest improvements.
Training & Guidance Educate customers and staff on compliance policies.
Risk Assessment Identify potential compliance risks and report them.
Cross-Department Coordination Work with legal, sales, and operations teams to ensure compliance.

Company industry:
Insurance & TPA

Najm insurance company

May 2017 - November 2017

Najm insurance company

Riyadh, Saudi Arabia

May 2017 - November 2017

Customer services - call center

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer Care & Complaints

January 2016 - December 2016

Najm Co.

Riyadh, Saudi Arabia

January 2016 - December 2016

Customer Support Handle inquiries, resolve issues, and ensure customer satisfaction.
Complaint Management Address customer complaints efficiently and professionally.
Compliance Monitoring Ensure company policies align with legal and regulatory standards.
Documentation & Reporting Maintain records of customer interactions and compliance reports.
Policy Implementation Assist in enforcing company policies and procedures.
.Problem Resolution Investigate and resolve service-related concerns.
Quality Assurance Monitor service quality and suggest improvements.
Training & Guidance Educate customers and staff on compliance policies.
Risk Assessment Identify potential compliance risks and report them.
Cross-Department Coordination Work with legal, sales, and operations teams to ensure compliance.

Company industry:
Insurance & TPA

Cashier

January 2015 - January 2016

HP hospitality

Riyadh, Saudi Arabia

January 2015 - January 2016

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Education

Princess Nora university

August 2016

August 2016

Bachelor's degree, English

Saudi Arabia

Princess Nora bint Abdulrahman

May 2016

May 2016

Bachelor's degree, Bachelor of English Literature

Saudi Arabia

Skills

Team Leadership
Expert
Team Leadership
Expert
Brand Development
Expert
Brand Development
Expert
Employee Relations
Expert
Employee Relations
Expert
Internet Recruiting
Expert
Internet Recruiting
Expert
Customer Care
Expert
Customer Care
Expert
Sales
Expert
Sales
Expert
Receptionist
Expert
Receptionist
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
COLLABORATION
Expert
COLLABORATION
Expert
JOB DESCRIPTIONS
Expert
JOB DESCRIPTIONS
Expert
RECRUITMENT METRICS
Expert
RECRUITMENT METRICS
Expert
SOURCE (GAME ENGINE)
Expert
SOURCE (GAME ENGINE)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
TALENT ACQUISITION
Expert
TALENT ACQUISITION
Expert
EMPLOYER BRANDING
Expert
EMPLOYER BRANDING
Expert
RECRUITMENT STRATEGIES
Expert
RECRUITMENT STRATEGIES
Expert
SOCIAL MEDIA
Expert
SOCIAL MEDIA
Expert
BRANDING
Expert
BRANDING
Expert
Fast learner - Time management - team work- Fluent English - Good with pressure - good manners
Intermediate
Fast learner - Time management - team work- Fluent English - Good with pressure - good manners
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Sales
Expert
Sales
Expert
Management
Intermediate
Management
Intermediate
Administration
Expert
Administration
Expert
Team Leadership
Expert
Team Leadership
Expert
Brand Development
Expert
Brand Development
Expert
Employee Relations
Expert
Employee Relations
Expert
Internet Recruiting
Expert
Internet Recruiting
Expert
Customer Care
Expert
Customer Care
Expert
Receptionist
Expert
Receptionist
Expert

Languages

English

Expert

Training and Certifications

Certifications
PMP
Customer centricity
Negotiation skills
Decision making strategies
job skills
strategic thinking

Hobbies and interests

Education development - Reading Novels and self development books - Travelling

inventing new program-m increasing the percentage of socialization up to 20%Recruiting strategy