Associate Protection Officer
UNRWA
مجموع سنوات الخبرة :23 years, 6 أشهر
• Undertake Protection monitoring activities to the field. Monitor, analyze and provide reports on the protection conditions for refugees and other persons of concerns.
• Identify protection gaps and interventions; Review reports from the field. Guide/ advice and implement the appropriate UNRWA to respond to protection concerns of refugees
• Organize/actively participate in the area Protection Working Group and other relevant meetings; Draft minutes, convene meetings and support the inter-agencies ‘collaborative response’
• Organize/facilitate relevant protection training activities: Organize local Community and leaders as well as for UNRWA staff in order to build their capacity and encourage affective protection networks.
• Advocate with the government and other actors to take appropriate measure to address the protection concerns facing the refugees.
• Supports the delivery of trainings to UNRWA personnel on protection and humanitarian principles (particularly neutrality) as required; Trainer in the following subjects: Childe Protection, GBV, Inclusion of Persons with Disabilities, Addressing Violence Against Children, and the relation between protection & MHPSS.
• Master TOT Age Inclusive Humanitarian Intervention
• Prepares reports, briefings, and training materials as required and conducts oral and written translations of Arabic and English where required;
• Provide support, guidance and assistance to protection and area staff on protection priorities, issues and concerns.
Responsible of the Palestine Refugees from Syria file, and performing the following duties
• Attend KAP coordination meeting at camp operational and Amman level strategic and coordinate needed efforts with internal and external stakeholders including UNHCR, UNICEF, WFP and camp management. This is done in coordination with the KAP Social Worker SW.
• Coordinate the implementation of protection activities in KAP as per the plan in coordination with KAP SW. This activities are coordinated and implemented by the Irbid Area Protection Working Group APWG.
• Conduct comprehensive assessments of all families residing in the camp and specific target groups in coordination with KAP SW. The aim is to be able to provide better and need based services to this very much vulnerable population.
• Lead the coordination and reporting of the response of covid-19 in KAP. Currently NPU is doing KAP weekly updates.
• Coordinating and supporting the protection activities.
• Coordinating and leading the Monthly protection meetings with ESW take place in JFO. The meetings usually last a full day in which priorities, relevant topics and upcoming tasks are discussed. Within these exchanges, there is always a capacity building element related to better responding and reporting protection cases
• Provide technical support and guidance regarding case management, categorisation, follow up, referrals and data management to SW E in order to have timely and accurate information being available to guide
• Provide general protection case management services in compliance with best-practice and international standards in protection response including assessment of need, development of case plan and referral/facilitation of access to services, follow-up, and case closure.
- Ensure and oversee that specialized needs, including Child Protection Case Management and GBV Case Management, are referred to specialized service providers, and that at all times caseworkers are safeguarding the safety and respect of the survivor.
- At all times safeguard the safety and respect of the individual, in addition to the confidentiality of information and right to access services without any discrimination.
- Attend weekly case review meetings with the Case Management Officer to ensure adherence to standards of care and quality case management
Monitoring and reporting:
- Produce reports as required by the Operations Support officer.
- Accurately update the protection case management database ensuing adherence to data protection protocols
- Maintain complete, accurate, and confidential case files to document client interactions and interventions, ensuring adherence to data protection protocols
- Participate in monthly work planning as directed by Operations Support officer.
- Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program
- Support the officer in data analysis of case management data in a safe and ethical manner
Coordination and representation:
- Collaborate with other UNRWA’s sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management
- Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers
- Advocate for the needs of vulnerable refugees both internally and through coordination mechanisms through evidence-based advocacy
- Ensure up-to-date understandings of service providers operating in the area based on available service mappings and coordination with stakeholders
- Assists the OSO in communicating and explaining UNRWA's mandate to refugee community, advising on issues related to the Agency's facilities;
- Providing training to staff in related issued (like, Humanitarian principles and Protection Training)
- Co-leading Area Protection Work Group /APWG (an environment-building activity and monitors the process of mainstreaming protection throughout programming and operations in UNRWA at an Area level)
• Taught English grammar and organized stimulating discussions for adult classes.
• Introduced foreign culture to junior high school students and innovative teaching ideas to colleagues.
• Created Challenging and Engaging Lesson Plans.
• Performed Placement Tests, Student Observations and Student Assessments.
• Successfully Improved Students' Listening and Speaking Skills through Diverse Conversational Activities.
• Developed Curriculum for Young Students.
• Represents the Area Officer in the camp(s) to which assigned;
• Provides administrative/coordinative support to camp installation heads and area office staff;
• Conducts regular visits to camp installations to ensure cleanliness and maintenance of premises and equipment;
• Maintains records on camp shelters and their inhabitants and on the movement of refugees from and into the camp;
• Provides supervision to clerical or similar posts if such are assigned to the camp services office and may be required to relieve other Camp Services Officers;
• Investigates, solves and /or reports to supervisor problems concerning Agency installations and services at the camp and reports on events and incidents in the camp, as required;
• Receives petitions, claims and applications concerning the various Agency services and forwards them to the Area Office;
• Liaises with government (authority) representatives and refugee community leaders in the camp(s) to which assigned on matters relating to the Agency’s operations therein;
• Accompanies, as authorized, visitors conducting tours in the camp and briefs on UNRWA services offered to the refugees in the camp;
• Assists in the preparation of the Manual budget. Records and monitors expenditure against allotted fund.
• Orders supplies for Departmental use and supervises distribution.
• Compiles, analyses and verifies statistical data.
• Maintains inventory records of equipment/furniture and other supplies and prepares survey reports as required
• Handles routine correspondence and prepares replies for supervisor’s signature.
• Checks and ensures settlement of contractors’ bills and other expenditure.
• Performs such other duties as may be required.
• Authorization of E-leaves
Selected to serve as secretary to the VPPA then VPHA in the medical group based on demonstrated work performance and dedication, where intricately involved in the institution’s growth. During my time working I have gained great experience of all office equipment including many IT systems. As a medical secretary; I've provided administrative support to health service manager, hospital consultants and departments through:
• Provide a full, comprehensive and confidential secretarial and administrative service to the VPPA.
• Conference/ Meeting Coordination; organizing, attending Meetings of the department, compiling agenda, taking minutes of the meetings and preparing minutes for issue.
• Arranging and scheduling appointments, Receive visitors at Head Office and direct them appropriately.
• Translate written documents and provide interpretation during meetings.
• Perform many other duties such Typing letters and reports, either from audio tape or shorthand notes.
• Processing Doctor's clinics Schedules changing as requested.
• Track Doctor's leave requests, noting special events and activities that require coordination and resources, then apply it on system, follow up for issuing Exit- Re-entry visa.
• Complete new Doctor's orientation, Prepare annual calendar for general leaves ticket's booking.
• Disseminate documents and correspondence.
• Responding to patient's complaints and related them to the concern person.
• Bilingual translating reports, directions, communications and publications.
• Using personal computers to create spreadsheets, compose correspondence, manage databases, and create reports and documents via desktop publishing, and using digital graphics.
• Proofread written material for spelling, punctuation, and grammatical errors.
• Organizing and maintaining electronic, paper files and publications.
• Ordering office supplies and Packages.
Perform secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties include:
• Managing a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid.
• Operating office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Processing an average of 500 patients on a weekly basis for a fast-paced general practice.
• Maintaining open lines of communication between patients, physician, staff, and laboratory personnel.
• Scheduling and confirming patient diagnostic appointments, surgeries and medical consultations.
• Scheduling patients' medical screenings and following up to obtain results.
• Responding to priority issues to ensure the prompt referral of urgently needed medical care.
• Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons according to their needs.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Locating and attaching appropriate files to incoming correspondence requiring replies.
• Maintaining medical records, technical library and correspondence files, Taking down medical histories and arranging hospitalization for patients.
• Obtaining medical transcriptions from physicians and collecting/processing patients' co-payments at close of day
Applied linguistics is an interdisciplinary field of study that identifies, investigates, and offers solutions to language-related real-life problems. Some of the academic fields related to applied linguistics are education, linguistics, psychology, computer science, anthropology, and sociology. The Applied Linguistics major involves both theory-research and practice. On the theory-research side, it provides students with the opportunity to investigate the links between language, culture, social organization, and learning. On the practical side, with its focus on service learning, it engages students in the community, schools, and work places of our geographic setting. The major encourages students to reflect on their lives with regard to language use from a variety of perspectives and experiences and to bring to bear the academic resources of their education on their reflections.
The undergraduate major in English emphasizes the writing, reading, critical thinking, and communication skills that are essential to academic and career success. The major provides students with a sound background in the liberal arts as well as focused training in the interpretation of literature. The program of study includes core courses in American and British literature and a “methods” course in English Studies. The major is also flexible enough to allow students to pursue individual interests in literary study, technical and professional writing, creative writing, or language. The English major is a Bachelor of Arts degree
The Business English Course offers a first-class home study programme compiled by experts and professional tutors to help you with your English . The Business English Course will teachs to use correct punctuation, spelling and grammar, write business letters, reports, emails, faxes and produce memos, conduct meetings, write agendas and minutes it also helps to find a better job with your newly acquired skills speak fluently with the correct pronunciation, understand company organisation and improve efficiency plus much more
program usually divided between class and computer lab. Courses include: ◾medical terminology ◾processing medical insurance claims ◾using word processing, spreadsheet, presentation and other office software ◾managing databases and updating websites ◾maintaining patient files ◾using medical office software ◾medical transcription ◾preparing and distributing correspondence ◾other general secretarial skills such as typing ◾human relations and communications ◾office professionalism Students develop skills necessary to success as a medical secretary, including business writing, basic business math, management and supervision skills to maintain office efficiency, office procedures and medical terminology. Many programs are offered part time or over the Internet. Graduates can work in hospitals, clinics, doctors offices or medical supply companies.