Coordinater
Land mark group- Homecentre
Total years of experience :13 years, 0 Months
.Handling Arab and English complaints
•Follow up the delivery process to the customer house as per scheduled time and date.
•Rescheduling the delivery time as per customer request.
•Solve any misunderstanding between driver crew and customers.
•Follow the wherehouse stock of items .
Promote good listening skills. Assist with placement of orders, refunds, or exchanges.
Manage length of calls.
Recognizing and managing assertive customer calls.
• Customer data collection and entry
• Customer assistance and care
• Help foreign languages speakers
• Receive customer complaints and trying to address them
• Reporting on the performance periodically
• Customer team management.
• communicate other destination for any inquiry
• Reply customer inquiry for Rates
• Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards
