samar albadi

call centre agent at national bank of dubai

• United Arab Emirates - Dubai
• October 2006 to April 2008

 answer calls professionally
 respond to customer inquiries
 research required information using available resources
 handle and resolve customer complaints
 provide customers with product and service information
 enter customer information
 process orders, forms and applications
 identify and escalate priority issues
 route calls to appropriate resource
 follow up customer calls where necessary
 Use systems: CRM, PRIME, IVR, and BA.