Producer
Al jazeera Media network
Total years of experience :19 years, 9 Months
Producer
Al jazeera Children's Channel
• Writes / Edits / Translates final reports .Writes and Edits articles for special events & for media publishing.
• Assists in production of the company's brochures, and events / exhibitions invitations.
• Copy edits and proofreads.
• Assists with layout and design of the company's website.
• Decides & edits feature articles for the company's website.
• Provides efficient administrative support to the management.
• Manages online marketing including campaign objectives, target audience, key messages, program sequencing, and key metrics or benchmarks within specified budgets.
Key Responsibilities;
• Managing media publishing, exhibitions & events, projects content, schedules, reporting, checking of terminology consistency, glossaries and style guides to guarantee the quality of deliverables.
• Besides my full time job, I work as Freelancer Articles & News Editor.
Joined the organization as Customer Service Representative and crafted an upwards growth curve to merit promotion to the position as Direct Assistant to Quality Controller .
Key Responsibilities:
• Handled ticketing procedures, customer queries, liaised with clients/ agents, coordinated travel requests of corporate, handled counter sales, filed, acknowledged messages and prepared documents.
• Maintained accurate and updated personal client profile - checked document validity; provided accurate visa requirements and application details at the time of reservation.
• Coordinated with corporate clients for ensuring execution of reservations, followed-up on wait list bookings and handled day-to-day activities.
• Managed trade and corporate account relationships, group request and communicated product updates in a timely manner to ensure Emirates airlines loyalty program (SKYWARDS).
• Maximized reservation sales through up-selling techniques and trade incentives and effective quality management initiatives.
Key Responsibilities:
• Oversaw strategic and routine operations of field staff, spearheaded the team to build client relationships by employing exceptional client servicing strategies.
• Addressed all complaints sent to Senior Management and resolved all client requests in a timely and accurate manner.
• Interfaced between various internal departments and clients to route administrative documents to relevant departments as well as ensure optimal levels of customer service and lucid communication.
• Managed daily administrative operations of the department including establishing work priorities; resolved problems related to the day-to-day operations of the field.
• Successfully met all departmental objectives as well as entered and updated customer data in the systems.
• Managed and monitored general administrative duties such as, processing expenses, client correspondences, model requests and maintaining of general spreadsheets.
Key Responsibilities:
• Directed TV programs, oversaw tape editing, translated scripts from Arabic to English & vice versa, researched new stories, ensured effective operations of the channel.
• Made effective editorial and content judgments, monitored daily program schedules and ensured department’s guidelines and editorial standards are met.
• Created, led and organized content, filmed for multiple platforms utilizing strong editorial, journalistic, organizational and communication skills.
• Stayed abreast of emerging social media trends and shared appropriate trends, tools, and resources with General Director.
• Maintained and archived records reflecting operational activities, costs of services and inventory of productions.
• Developed marketing plans for finished products and negotiated contracts of the station to compete for the top channels.
• Coordinated the activities of writers, directors, managers, and other personnel throughout the production process and lent voice to read reports in news and programs.
• Worked as News editor, collected the news from varying sources and divers news agencies, also checked the news content to align with channel policy and procedures.
Academic Accolades: • Received several certificates of honor • Won the award of the best graduation project • Selected as one of six students to have a free training in the Egyptian TV, and was privileged to work as TV assistant director from the year 1993. Other Professional Trainings & Certifications: • Mars : Bookings & ticketing system for Emirates Airlines. • Cris system : the main system for the Emirates Airlines Loyalty program (Skywards) • News Editing Courses • TV Directing and Producing Courses
