FRONT OFFICE MANAGER
GOLDEN TULIP AIRPORT AMMAN HOTEL ( **** ) 307 ROOMS
Total years of experience :24 years, 5 Months
• The period of working in ALIA GOLDEN TULIP AIRPORT HOTEL (****) 307 rooms from 11/09/1988 till 29/02/2011 as the following:
* Front Office Manager 2003 2011
* Acting FRONT OFFICE MANAGER 1999 2003
* Asst. Front Office Manager 1998 1999
* Duty & Night Manager 1997 1998
* Night Manager 1995 1997
* Technical Support - Computer 1994 1995
* Acting Head of Purchasing 1993 1994
* Head of Cashiers & General Cashier 1992 1993
* Income Auditor 1992 1992
* Night Auditor & checker 1990 1992
* Night Auditor & Front Office Cashier 1988 1990
I Have 9 years of Manager Position Experience as Front Office Manager, 24 years of Management and Head OF Departments and HOD Asst. In Several 8 Positions in Hotel Industry, Flexibility to work rotating roster, Work with Human Resources department to ensure employee orientation, training and succession planning is carried out to Standard, Work with Financial Controller to prepare and manage the department's budget, Supervise the Front Office team to ensure optimum occupancy and average and average room rate for the purpose of maximizing
Revenue, Ensure priority members, repeat guests and other VIPs receive special attention and recognition, To Have a full understanding of all systems and programs e.g. Gold-res reservation, Amadeus, Fidelio, Prologic And many other Systems, Maintain inter-department relationships to ensure seamless customer service, Be Actively involved in executing revenue strategies and sales initiatives, Schedule and regularly conducts
Routine inspections of areas under my control, Maintain knowledge of credit policies and procedures and Liaise closely with Finance Department to ensure that credit procedures are properly carried out, know system Recovery procedures, Compile statistics for front office and provide reports relating to that area, Approve Upgrades and special amenities, Communicate to team any changes in process or systems of Front Office or the Hotel, in conjunction with the Emergency Response Team prepare emergencies as Fire, Bomb Threat, etc.
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into Consideration project occupancy and forecasts and any large group movements, especially those with early or Late arrivals or departures, Demonstrate awareness of Fire, Life and Safety policies and procedures and Ensure all procedures are conducted safely and within FLS guidelines and ensure your direct reports do the Same, Ensures that employee morale is conducive to a productive team environment and actions employee Motivation, looking forward to study and to know more about hotel management industry.
Hope Hearing from You Soon
Sincerely Yours
