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Sameer Shaikh , Customer service

Sameer Shaikh

Customer service·Teleperformance - India

India

Diploma, Pharmacy

Work experience

Total years of experience: 4 years, 3 months

Customer service

May 2024 - Present

Teleperformance - India

Mumbai, India

May 2024 - Present

Used to take chats for the UK process which was the banking process

Company industry:
Banking
Job role:
Customer Service and Call Center

Office Support Executive / Customer Service Associate

May 2024 - Present

Teleperformance,

Mumbai, India

May 2024 - Present

• Handling inbound and outbound calls and assisting customers with queries
• Providing email and chat support while maintaining service quality
• Maintaining customer records and updating data in CRM systems
• Supporting internal teams with documentation and daily operational tasks
• Ensuring timely resolution of customer concerns

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Associate

August 2023 - April 2024

Teleperformance,

Mumbai, India

August 2023 - April 2024

• Assisted customers with service-related queries
• Followed company processes and quality standards

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service

August 2023 - March 2024

Teleperformance

Mumbai, India

August 2023 - March 2024

Used to take calls for the FIS process contract basis WFH

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service

February 2023 - August 2023

Tech Mahindra

Mumbai, India

February 2023 - August 2023

Used to take chats for the telecom process which was based in UK process name was Pay as You go

Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer Service Associate

February 2023 - August 2023

Tech Mahindra,

Mumbai, India

February 2023 - August 2023

• Provided voice-based customer support
• Maintained high levels of professionalism and customer satisfaction

Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer service

November 2019 - September 2020

Teleperformance

Mumbai, India

November 2019 - September 2020

Used to take calls for ICICI FASTAG

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

gulbarga college of pharmacy

January 2023

January 2023

Diploma, Pharmacy

India

GPA (percentage): 44%

GPA (percentage): 44%

diploma in pharmacy

Gulbarga College of Pharmacy

January 2023

January 2023

Bachelor's degree, Pharmacy

India

Gulbarga College of Pharmacy

January 2023

January 2023

Diploma, Pharmacy

India

Mother Marry Junior college

January 2019

January 2019

High school or equivalent, Secondary Education

India

GPA (percentage): 44%

GPA (percentage): 44%

completed pharmacy in 2023 having a knowledge of medicine and disease

Maharashtra State Board

January 2019

January 2019

High school or equivalent, science

India

Maharashtra State Board

January 2019

January 2019

High school or equivalent, science

India

Maharashtra State Board

January 2017

January 2017

High school or equivalent, Middle And Secondary Education

India

Maharashtra State Board

January 2017

January 2017

High school or equivalent, science

India

Skills

Receptionist
Expert
Receptionist
Expert
Communications
Expert
Communications
Expert
Quick Learning
Expert
Quick Learning
Expert
Customer Support
Expert
Customer Support
Expert
Pharmacist
Expert
Pharmacist
Expert
BANKING
Intermediate
BANKING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
Human Resources
Beginner
Human Resources
Beginner
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
CRM customers support pharmaciest
Expert
CRM customers support pharmaciest
Expert
Microsoft Office
Beginner
Microsoft Office
Beginner
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Management
Intermediate
Management
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate
Store Management
Intermediate
Store Management
Intermediate

Social profiles

Languages

Hindi
Native Speaker
English
Expert
Marathi
Expert
Urdu
Beginner

Training and Certifications

Training
pharmacy

Hobbies

  • learning new techor new things
    i have earn the best customer satisfaction giving award from teleperformance while i was working with them as a customer support agent