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Sameer Shaikh , Customer service

Sameer Shaikh

Customer service·Teleperformance - India

India

Diploma, Pharmacy

Work experience

Total years of experience: 4 years, 4 months

Customer service

May 2024 - Present

Teleperformance - India

Mumbai, India

May 2024 - Present

Used to take chats for the UK process which was the banking process

Company industry:
Banking
Job role:
Customer Service and Call Center

Office Support Executive / Customer Service Associate

May 2024 - Present

Teleperformance,

Mumbai, India

May 2024 - Present

• Handling inbound and outbound calls and assisting customers with queries
• Providing email and chat support while maintaining service quality
• Maintaining customer records and updating data in CRM systems
• Supporting internal teams with documentation and daily operational tasks
• Ensuring timely resolution of customer concerns

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Associate

August 2023 - April 2024

Teleperformance,

Mumbai, India

August 2023 - April 2024

• Assisted customers with service-related queries
• Followed company processes and quality standards

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service

August 2023 - March 2024

Teleperformance

Mumbai, India

August 2023 - March 2024

Used to take calls for the FIS process contract basis WFH

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service

February 2023 - August 2023

Tech Mahindra

Mumbai, India

February 2023 - August 2023

Used to take chats for the telecom process which was based in UK process name was Pay as You go

Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer Service Associate

February 2023 - August 2023

Tech Mahindra,

Mumbai, India

February 2023 - August 2023

• Provided voice-based customer support
• Maintained high levels of professionalism and customer satisfaction

Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer service

November 2019 - September 2020

Teleperformance

Mumbai, India

November 2019 - September 2020

Used to take calls for ICICI FASTAG

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

gulbarga college of pharmacy

January 2023

January 2023

Diploma, Pharmacy

India

GPA (percentage): 44%

GPA (percentage): 44%

diploma in pharmacy

Gulbarga College of Pharmacy

January 2023

January 2023

Bachelor's degree, Pharmacy

India

Gulbarga College of Pharmacy

January 2023

January 2023

Diploma, Pharmacy

India

Mother Marry Junior college

January 2019

January 2019

High school or equivalent, Secondary Education

India

GPA (percentage): 44%

GPA (percentage): 44%

completed pharmacy in 2023 having a knowledge of medicine and disease

Maharashtra State Board

January 2019

January 2019

High school or equivalent, science

India

Maharashtra State Board

January 2019

January 2019

High school or equivalent, science

India

Maharashtra State Board

January 2017

January 2017

High school or equivalent, Middle And Secondary Education

India

Maharashtra State Board

January 2017

January 2017

High school or equivalent, science

India

Skills

Receptionist

Expert

Communications

Expert

Quick Learning

Expert

Customer Support

Expert

Pharmacist

Expert

BANKING

Intermediate

COMPUTER LITERACY

Intermediate

CUSTOMER SERVICE

Intermediate

TELECOMMUNICATIONS

Intermediate

Human Resources

Beginner

Call Center

Expert

Customer Care

Expert

CRM customers support pharmaciest

Expert

Microsoft Office

Beginner

Microsoft Excel

Intermediate

Management

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CALL CENTER EXPERIENCE

Intermediate

CLIENT SERVICES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

DATA MANAGEMENT

Intermediate

DOCUMENT PROCESSING

Intermediate

MICROSOFT OFFICE

Intermediate

SALES PROCESS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CALL CENTER EXPERIENCE

Intermediate

CLIENT SERVICES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENTRY

Intermediate

DATA MANAGEMENT

Intermediate

DOCUMENT PROCESSING

Intermediate

MICROSOFT OFFICE

Intermediate

SALES PROCESS

Intermediate

Store Management

Intermediate

Social profiles

Languages

Hindi

Native Speaker

English

Expert

Marathi

Expert

Urdu

Beginner

Training and Certifications

Training
pharmacy
Jun 2020

Hobbies and interests

learning new techor new things

i have earn the best customer satisfaction giving award from teleperformance while i was working with them as a customer support agent