Customer Service Officer/ branch sales
Union National Bank
Total years of experience :13 years, 10 Months
Deal bank customers existing / new
Generating Sales
Giving maximum customer support
Inside branch operations
Maximizing the business by enlisting more companies.
Deal in corporate sales.
Target massive pay rolls.
Selling high profit financial products.
Making more and more contacts by meeting new people daily
•Generating sales and maximizing company’s profit.
•Giving customer assistance to new and current customers
•Keeping track record of customer database
•Managing and filing all the sales records.
•Keeping records of customer feedback.
•Communicated with clients and explained characteristics and qualities of insurance policies.
•Suggested amount and type of coverage depending on analysis of prospect's circumstances and used persuasive sales techniques.
•Contacted policyholders to explain policy and recommended and made changes in insurance program and beneficiaries.
•Collaborated with the potential clients on various plans from top-rated carriers, found the best solutions.
•Assisted in meeting team and company goals.
• Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.
• Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.
• Communicate and effectively manage all Company programs and store activities.
• Ensure a premier level of internal and external customer service.
• Create a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
• Achieve sales, shrinkage, expense, and profit goals.
• Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.
• Execute and maintain merchandise presentation and housekeeping standards in all areas.
• Direct loss prevention and safety activities to protect company assets and ensure the safety and security of associates and customers.
• Ensure that the store is adequately staffed with qualified individuals at all times.
• Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
2006 to 2008: Bachelor of Arts Islamia University of Bahawalpur
2004 to 2006: Intermediate Forman Christian College Lahore. .
2002 to 2004: Matriculation English Grammar School, Lahore.
