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Samer Abbas, Senior IT Software Support

Samer Abbas

Senior IT Software Support·Omega Software

Lebanon

Master's degree, Telecommunication And Information Technology

Work experience

Total years of experience: 9 years, 4 months

Senior IT Software Support

March 2022 - Present

Omega Software

Beirut, Lebanon

March 2022 - Present

Present to end-users for training purposes.
Support clients to answer queries, locate information and review technical requirements.

Determine, review criticality, and prioritize the resolution of issues.
Guide clients to use self-help resources.

Record customer change requests and technical requirements.
Company industry:
IT Services
Job role:
Information Technology

Network IT Support Engineer

May 2021 - January 2022

PROS-Services ISP

Beirut, Lebanon

May 2021 - January 2022

Monitoring Gateways/Networks

Site Build-up operations

Handling Costumer's complaints

Configure and maintain networking peripherals at the customers’ premises

Coordinating with on-site team for
installation/management operations
Company industry:
Internet & E-commerce
Job role:
Engineering

Technical Support Engineer

March 2017 - May 2021

Cedarcom - Mobi

Beirut, Lebanon

March 2017 - May 2021

Ensure QoS enhancement with customers

Managing daily activities by coordinating with system technicians

Monitor telecommunication system logs.

Possess problem solving ability related to link sites/centrals.
cooperate with RF/ IP engineers relating to signals / sectors / links.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Field Engineer - Intern

October 2014 - November 2014

SITA - Rafik Harir Airport

Beirut, Lebanon

October 2014 - November 2014

Company industry:
Telecommunications
Job role:
Information Technology

Education

Lebanese International University - Beirut

June 2019

June 2019

Master's degree, Telecommunication And Information Technology

Lebanon

Thesis : Cloud Computing Systems Time: Spring/Summer 2019 Description: Evaluating and describing the top cloud computing systems such as Nextcloud, Azure. The open source tools that can be used to build such systems, comparing OpenStack & OpenNebula performances.
View attachment

Skills

Training
Expert
Training
Expert
CCNA
Expert
CCNA
Expert
System Monitoring
Expert
System Monitoring
Expert
Customer Care
Expert
Customer Care
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
CCNA
Intermediate
CCNA
Intermediate
Microsoft suite
Intermediate
Microsoft suite
Intermediate
Networking
Intermediate
Networking
Intermediate
Mikrotik
Intermediate
Mikrotik
Intermediate
Mobile Communications
Intermediate
Mobile Communications
Intermediate
IT Helpdesk
Intermediate
IT Helpdesk
Intermediate
Omega Software F&B
Intermediate
Omega Software F&B
Intermediate

Languages

Arabic
Expert
English
Expert

Hobbies

  • Hiking / Camping
  • Sports
  • Internet
  • Reading