Senior IT Software Support
Omega Software
Total years of experience :7 years, 3 Months
Present to end-users for training purposes.
Support clients to answer queries, locate information and review technical requirements.
Determine, review criticality, and prioritize the resolution of issues.
Guide clients to use self-help resources.
Record customer change requests and technical requirements.
Monitoring Gateways/Networks
Site Build-up operations
Handling Costumer's complaints
Configure and maintain networking peripherals at the customers’ premises
Coordinating with on-site team for
installation/management operations
Ensure QoS enhancement with customers
Managing daily activities by coordinating with system technicians
Monitor telecommunication system logs.
Possess problem solving ability related to link sites/centrals.
cooperate with RF/ IP engineers relating to signals / sectors / links.
Thesis : Cloud Computing Systems Time: Spring/Summer 2019 Description: Evaluating and describing the top cloud computing systems such as Nextcloud, Azure. The open source tools that can be used to build such systems, comparing OpenStack & OpenNebula performances.