Senior IT Specialist
The British University in Egypt
Total years of experience :13 years, 3 Months
• Hardware and Software installation for Workstations, Servers, Phones and Printers.
• Support and maintenance of all equipment including desktops, 2008/2016 servers, Cisco switches, and VM hosts.
• Daily checkup and correct any Network failure.
• Develop and maintain all security procedures (data, application and network).
• Ensuring the system is on-line daily.
• Supporting +7000 students and +500 staff, including accounts, passwords and permissions.
• Supporting staff over phone, network and internet.
• Setting up and configuring new core servers.
•Diagnosing and resolving technical issues
•Providing desktop support.
•Setting up and configuring new laptops and desktops.
•Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
•Antivirus installation to all desktops and laptops.
•Fault finding to laptops and desktops.
•Completing internal user moves including phones.
•Creating purchase requisitions for IT hardware/software.
