Project Manager / Senior Business Analyst
Intertech Group
Total years of experience :16 years, 11 Months
Responsibilities
1. Initiate requirement gathering, analysis and elicitation and consultancy sessions with stakeholders
2. Create project plan, FRD, FDD, risk register, project charter and others, resource and task allocation
3. Capture As is processes and transform them into To be procedures
4. Work closely with QA & Training teams to ensure successful testing and implementation of projects and training of end users
5. Plan, manage and maximize utilization of project resources.
6. Write technical proposals for software, ICT, capacity building and technical assistance Tenders supplied by various Contracting Authorities.
Key Achievements:
1. Implement Dynamics ERP system at LAF to enhance warehousing and logistics procedures and performed a full scale ICT study
2. Supervise the development of SIMS at the Ministry of Education allowing to consolidate data from 1300 schools, teachers and students in a single application
3. Implement a teacher monitoring application for 1200 Syrian schools through a web and mobile sync
4. Perform an analytical study for a security entity to automate their case management procedure.
5. Implement an internal Dynamics CRM system to automate company business process.
6. Perform multiple automation and business process re-engineering consultancy services for clients
Responsibilities:
1. Initiated requirement gathering and consultancy sessions with stakeholders
2. Prepared documentation (FRD, FDD, project charter, risk register, scope of work)
3. Participated in Presales activities (identify clients, assess current situation, identify needs)
4. Provided Demo sessions, POC, UAT and End user training
5. Business Modeling and Process Re-engineering using MS Visio
6. Prepared project plan, resource allocation and task allocation using MS Project and manage client expectations and ensure implementation is within the agreed scope and time frame.
7. Prepare business cases by determining the problem, the scope and clear business objectives of the project and the critical success factors of implementation projects among others.
Key Achievements:
1. Implemented Dynamics CRM 2013 @ Chronora, reduced manual work by 80%
2. Implemented Dynamics AX 2012 @ ROP, increased number of vendors in Q1 of operations, in turn increasing bids
3. Implemented Dynamics CRM 2011 @ Saccal, improved preventive maintenance scheduling and estimation to 85%
4. Implemented Dynamics CRM2 2013 @ Karl Storz, unified BPF for 4 divisions and more than 25 users, making CRM their central application to govern different business needs
5. Implemented a solution comprising of AX 2012 and SharePoint 2013 @ SEZAD in Oman which enhanced the sales and revenues processes by 15% in Q1
6. Implemented Dynamics CRM 2011 @ Saccal, improved preventive maintenance scheduling and estimation by 50% in first year
7. Implemented Dynamics CRM 2011 @ Samco, improved time to prepare huge quotations with average time of 5 - 7 minutes, tripling the quotation output.
Responsibilities:
1. Initiated requirement gathering and consultancy sessions
2. Provided documentation for “As is” and “To be” processes
3. Designed the new workflows on IBM System Architect
Key Achievements:
1. Provide consultancy for the Ministry of Education in UAE to implement best practices in schools governing safety, special needs and transportation
Responsibilities:
1. Customization and configuration of WebSphere application server and TSRM
2. Technical documentation such as user manuals, configuration and customization
3. Provide POC, Training, UAT
Key Achievements:
1. Tivoli TSRM @ Korek, boosting Customer service performance by 30% in Q1 of implementation
Responsibilities:
1. Test application, report bugs, write test case scenario
Key Achievements:
1. Implemented Senturion, an advanced forecasting