Samer Makkiyah

1-Responsible on researching and identifying
prospective suppliers.
2-Evaluating products and suppliers according to key
business criteria.
3-Prepare proposals, request quotes and negotiate
purchase terms and conditions. 4-Prepare and issue
purchase orders and agreements.
5-Monitor supplier performance and resolve issues and
concerns.
5-Inspect and evaluate the quality of purchased items
and resolve shortcomings. 6-Analyze industry and
demand trends and support senior management with
the development and implementation of sourcing
strategies.
- Create the company’s supply chain strategy
8-Analyze data from shipping and delivering processes
to find bottlenecks and other issues Evaluate and
report on KPIs 8-Monitor logistics to make sure they
run smoothly.
9-Maintain supply chain inventory and records.
10-Train and guide employees.
11- Find cost-effective solutions for supply chain
processes.
12-Resolve issues that come up (e.g. delays in
delivery, accidents).
13- Collaborate with other departments to create
coordinated plans for business growth.
14-Develop and implement safety guidelines in all
aspects of the supply chain (e.g. use of trucks,
forklifts).
15- Ensure supply chain processes meet legal
requirements and standards.
16- Communicate and negotiate with suppliers and
vendors to land more profitable deals.

1-Responsible on Plan and develop merchandising
strategies that balance
customers’ expectations and company’s objectives.
2-Analyze sales figures, customers reactions and
market trends to anticipate product needs.
3-plan product ranges/stock, collaborate with buyers,
suppliers, distributors and analysts to negotiate
prices, quantities and time-scales.
4-Maximize customer interest and sales levels by
displaying products appropriately,
Produce layout plans for stores.
5-Maintain store shelves and inventory,
Forecast profits/sales and plan budgets. 6-Monitor
stock movement and consider markdowns,
promotions, price changes, clear outs etc.. .
7-Build constructive customer relationships and team
with channel partners to build pipeline and close deals,
Remain up to date with industry’s best practices.

1-Organize and schedule appointments. 2-Update and
maintain office policies
and procedures.
3-Assist in the preparation of regularly scheduled
reports.
4-Write and distribute email, correspondence memos,
letters, faxes and
forms.
5-Plan meetings and take detailed minutes, 6-Provide
general support to visitors, Act as the point of contact
for internal and external clients.
7-Liaise with executive to handle requests and queries
from lecturers and students

1-Understand Customer Care strategy and plans and
participate in the achievement of objectives and
targets.
2-Implement Customer Care Department’s policies and
procedures.
3-Receive and respond to customers and provide
information on products/services and handle inbound
calls to ensure information is provided on Zain new
products/services/promotions.
4-Escalate cases as needed to ensure questions are
addressed in a timely and efficient manner.
5-Upsell/cross-sell products/services to increase
sales and generate revenues.
6-Handle calls/mail channel lists to obtain customer
feedback.
7-Maintain professional and courteous
communication/quality of service with customers at
all times to maintain customer satisfaction.
8-Support new services/products development to
ensure fulfillment of requirements impacting the
quality of products/services
9-Implement tasks as per the established plan,
policies, and procedures to ensure consistency in
handling business cases and achieving targets.