Chief Technical Officer
Tawasol
Total years of experience :17 years, 8 Months
Leading unified communication technical department and empowering the team to deliver the organization projects and services within MENA region.
- Plan, manage, direct, and control the delivery of agreed projects and services.
- Customer relationship management and development.
- Manage the customers and stakeholders’ relationship and continuously develop the strategies and polices that are governing it.
- Provide support for internal departments in terms of design requirements, projects risks and new opportunities.
- Develop the organization products portfolio by chasing new technology trends in unified communications that enhance the customer experience.
- Manage the relationship with third party vendors.
- Mentor technical team and help solving technical challenges.
- Conduct webinars and training sessions for internal and external customers.
- Deliver local, national, and international projects serving different business sectors with high understanding of business needs.
- Delivered multiple projects in KSA and other countries successfully and helped customers to have seamless communication experience with enhanced productivity and connectivity.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
- Delivered multiple projects in KSA and other countries successfully and helped customers to have seamless communication experience with enhanced productivity and connectivity.
- Design and implementation of VoIP networks and contact centers for local and international customers using fully redundant and virtualized solutions.
- Prepare action plans, BOQ, estimated budget, project scope of work & schedules with the project team.
- Oversee all activities and manage the project development to fulfill the requirements.
- Coordinate testing and delivery procedures and prepare project handover documents.
- Perform site surveys for IP telephony infrastructure and nurse call systems.
- Design and implementation of unified communication and collaboration platforms using latest technologies (SIP, Virtualization…) that supports mobility and integration with other services.
- Install and configure Ericsson/Aastra/Mitel systems including telephony servers, telephony switches and adjunct systems (UC applications & Servers, messaging, video conferencing, content sharing, SIP trunks and gateways, IVR and billing).
- Carry on daily maintenance operations.
- Handling incidents and changes logging in the database and follow up according to ITIL standards to ensure SLA compliance.
- Supporting and monitoring the global users of networks, servers, desktops, and IT equipment.
- Scheduling the intervention with customers and internal groups.
- Troubleshooting hardware, software, and LAN issues; including desktops/laptops, printers, backup devices, Windows platform, and Microsoft office products.
AIESEC is the international platform that enables young people to explore and develop their leadership potentials to have a positive impact on society
- Handled many positions within the organization and managed to represent a good role model for other members for being awarded with the most inspiring member award and best performance award. In addition to leading the global internship program and multiple skills development workshops.
- Wireless telehealth system as a graduation project
