Samer Tauk

Project and Client Management and Business Development

• Planned and managed international merchandising software design and system implementation for world class retailers such as CVS Pharmacy US, Canadian Tier (CTR), Okey (Russia).
• Implemented and certified projects on Master Data Management (MDM) and Data Synchronization forming the Retailer’s Product Information Management (PIM).
• Consulted and assisted the abroad Clients onsite.
• Analyzed business processes and recommended application solutions.
• Gathered, Refined and documented the requirements.
• Followed up on client requirements and liaised with the Development and Quality Assurance departments to ensure successful fulfillment and client satisfaction.
• Demonstrated and Presented the company’s application services and conducted feasibility studies and proof of concept to potential clients abroad through Go to Meeting and WebEx.

Leadership, Team Work and Communication Skills

• Led the Okey Quality Assurance team on Master Data Management (MDM) and Data Synchronization Solutions.
• Certified and Insured the Good Quality of the Application Solutions covering the Product and Vendor communication and offers, Product Procurement, Sales, Marketing, Logistics and Supply Chain. The tools and services support the User Security Management, Workflows, Integration, Reporting and Multi language.
• Wrote and updated the client’s requirement book and our internal documents along with test case scenarios insuring the right implementation of the client’s need.
• Coordinated different tasks between the Business, Development, Integration and Data Modeling departments.
• Assigned duties and tasks among the Quality Assurance team Resources and ensured the load balance of tasks.
• Prepared a daily report about the steps accomplished and the remaining points needed to be achieved.
• Defined a clear action plan to finalize all steps needed to insure client satisfaction.
• Tested and validated the Solutions using the ATC (Automated Test Complete), a tool that helps certifying the general functionalities of the application in an automated way.
• Tested and validated the Solutions using the HTTP Analyzer tool that helps you to improve significantly the web application performance by measuring the size and download time of web pages, images and scripts.
• Led the company’s successful certification with the GDSN (Global Data Synchronization Network). GDSN is an International Network built to Standardize, facilitate, unify and accelerate the product communication between the world’s international Retailers and Suppliers.
• Trained and supported new team Resources and followed up on their progress.


Reporting Skills

• Report Development (Create and Design), using sql commands and the company’s newly outsourced reporting tool called: “BIRT” (Business Intelligence and reporting tool).


Analytical Skills

• Performed feasibility study of projects in coordination with the Data Modeling team and estimated the resources needed for each part of the project.
• Analyzed the Retail Business Solutions before and after its implementation.
• Helped Optimizing and improving the performance of the complex Data search by introducing new methods that fit the client needs and improve the performance.

• July 2009 - Present:
SOFTSOLUTIONS, Beirut, Lebanon.

SoftSolutions is a retail solution provider that has a full suite Solution covering the full retail business cycle from purchasing, price positioning till shelf management.
www.softsolutions.fr

• Business Analyst (2012-2013)

• Quality Assurance Junior Consultant (2009-2011)