Other
Qatar Foundation
Total years of experience :27 years, 4 Months
Counseling and Advising students, parents, school advisors
Recruiting and Presentations.....
Operations Manager and General Manager (acting) Quality Inn Hotel, 11/2008 - 06/2011
Tripoli, Lebanon
- Managing 95+ employees
- 4 Banquet Halls
- 3 Resturants
- 2 Swimming pools
- 112 Rooms
- Budget
- Profit / Loss
Logistics and Operations Manager AlHamadah-Bags Logistics Services 11/2006- 10/2008
Egypt / Sudan
- Managing 140 Employees
- Fleet of 55 Trucks transporting Cement between Egypt and Sudan
- Budget and profit/loss responsible
Project Manager Vienna / Operations Manager of Egypt/Sudan BAGS Holding Group. 03/2004- 11/2006
Vienna, Austria
- Project manager for setting up logistics to transport Cement from factory in Egypt to Dam project in Sudan
- Setting up operations and processes of Egypt and Sudan office
- Managing of IT systems
- Mentoring two university students as part time employees
- Tradepaq, a fund and projects management tool
- Intranet, with content being fed locally
- Task-timer groupware
- Managing administrator accounts for local administrators
Service Center Team Leader Unisys and Quest. (http://www.questintl.com) (http://www.unisys.com) 06/2002- 02/2004
Amsterdam, Holland
- Handling German, Austrian and Switzerland's Customers and Technicians
- Manage complaint tickets and request database (SRMS)
- Manage key accounts e.g. British American Tobacco, Campina, Haribo, Darbo, Bacardi (Tradall) etc. Covering Austria, Germany and Switzerland: - Implement and follow up large orders (using trouble ticketing tool)
- Co-ordinate projects with clients and internal departments
- Handling Invoice's, Debit and Credit note
- Handling complaints and delivery accountable
- Handling Courier's internal and external (DHL, UPS)
- Working with SAP and Quils
- Weekly meetings, with Customer Development and Sales Manager
Help Desk Team Leader UPC Telecommunications (http://www.upc.nl) 09/1999 - 05/2002
Amsterdam, Holland
- Team leader of helpdesk operators and PABX application developers
- Coordinating engineering team for PABX management service
- Established and enforced SLA's (service level agreements)
- Developed and enhanced processes to support and improve companies activities
- Updated and operated on PABX telephone services
- Performance analysis and reporting to management
- Trained new Help desk employees
Technical Support, HP products Sykes - Hewlett Packard (www.sykes.com) 05/1998 - 08/1999
Amsterdam, Holland
- Support Customers in UK, Germany, Austria and Switzerland for Tape Streamers and CD writers: Customer escalation point of contact
Inbound/Outbound customer service
- Consulted customers on new releases and updates
- Coached new team members
Supervised 25 waiters/Barmen
Marriot Hotel -Champions Sports Bar Restaurant Supervisor-in-Training 08/1996- 06/1997
Beirut, Lebanon
Successful completion of Junior managers training program
Modul University (http://www.modul.at) 1993 - 1995 Vienna, Austria - International Diploma in International Hotel Management and Business Administration (+1 year of Supervisor-in-Training, completed in Marriot Hotel, Beirut)
IB’ International Baccalaureate. (as well as the Austrian Matura).
Vienna International School (http://www.vis.ac.at) 1978 - 1993 Vienna, Austria - 'IB' International Baccalaureate Diploma (as well as the Austrian Matura)