Product Expert
Al-Mulla Automobiles Co. / Mercedes-Benz Passenger Cars Dealership
Total years of experience :15 years, 11 Months
Responsibilities:
-Responsible for keeping up to date with the latest relevant brand and product information.
-Providing customers with specification information on all Mercedes-Benz products and services available through the retailer including aftersales.
-Keeping up to date on competitors’ product information and using this to provide a critical comparison for potential customers.
-Consistently follow showroom sales process as defined by the management team.
-Present the features, technology, safety systems and unique selling points of the vehicles to customers during a showroom product presentation. Ensure that the product presentation is tailored to the wants and needs of the individual customer.
-Assist the sales executive in planning and managing the test drive process and offering product insight during the test drive. Provide the test drive (at least familiarization drive) at the convenience and location of the customer.
-Actively providing potential customer’s needs and requirement with a view to passing any relevant information onto the sales executive / transaction manager ensuring consistent and relevant delivery of exceptional customer experience.
-Proactively approaching customers in the showroom to offer help / advise and introducing the customer to the sales executive.
-Being available to all areas of the business to provide technical, brand and product specification upon request.
-Set up, assign and connect all ”Connect” enabled vehicles. Provide customer demonstrations of connect features of the vehicle and customer portal (if connected vehicles are in the country)
-Utilize advantages online to understand and demonstrate product technology.
-Use all available digital signage and guides to enhance the customer’s experience (if applicable)
-Follow up all customer enquiries in a timely manner.
-Involvement in marketing events / launch events.
-Completion of Product Expert training programmed and certification by Daimler (Certification Achieved September 2021)
- Responsible for the sales of four major PC Accessories and Gaming brands (Logitech, Razer, AKRacing, DXRacer) for power retailers in Kuwait.
- Using an existing network of industry contacts to generate new business
- Achieving sales targets
- Maintaining and expanding relationships with existing clients
- Completing administrative work, as required
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Monitor sales metrics.
- Suggest actions to improve sales performance and identify opportunities for growth.
- Accounts I have handled:
1- Eureka Electronics.
2- Carrefour Hyper Market.
3- BEST Al-Yousifi Electronics.
4- Jarir Bookstore.
- Responsible for the sales of TV, DAV categories for power retailers in Kuwait.
- Using an existing network of industry contacts to generate new business
- Achieving sales targets
- Maintaining and expanding relationships with existing clients
- Completing administrative work, as required
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Monitor sales metrics.
- Suggest actions to improve sales performance and identify opportunities for growth.
- Accounts I have handled:
5- Al-Ghanim Electronics (Xcite).
6- Eureka Electronics.
7- Al-Babtain Electronics Company.
8- Al-Babtain Turnkey Solutions.
9- Carrefour Hyper Market.
- Responsible for the sales of SONY TV, HiFi, DVD, DI, RME and Playstation categories for power retailers in Kuwait.
- Using an existing network of industry contacts to generate new business
- Achieving sales targets
- Maintaining and expanding relationships with existing clients
- Completing administrative work, as required
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Monitor sales metrics.
- Suggest actions to improve sales performance and identify opportunities for growth.
- Accounts I have handled:
1- Al-Ghanim Electronics (Xcite).
2- Eureka Electronics.
3- BEST United Electronics.
4- Carrefour Hyper Market.
Responsibilities:
- Prospect for new business in line with the ACK CT (Corporate Training) Marketing Plan.
- Meet agreed sales targets.
- Provide pre-contract and after sales service and support to clients.
- Promote ACK CT programs within the corporate community and refer potential leads for allocation.
- Develop business relationships with businesses within identified industry sectors.
- Recommend and develop appropriate promotional point of sales tools.
- Track sales calls to ensure follow ups occur in a timely manner.
- Liaise with allocated Corporate Clients to build the relationship and encourage additional business.
- Assist with the organization and participation in promotional events.
- Participate in the preparation of promotional materials for exhibitions.
- Proactively seek to support other team members to ensure quality targets and deadlines are met.
- Undertake other duties, as required, under the Senior Manager and the Director’s directions.
- Responsible for the sales of TV, HiFi, DVD, DI, RME and Playstation categories for power retailers in Kuwait.
- Using an existing network of industry contacts to generate new business
- Achieving sales targets
- Maintaining and expanding relationships with existing clients
- Completing administrative work, as required
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Monitor sales metrics.
- Suggest actions to improve sales performance and identify opportunities for growth.
- Accounts I have handled:
1- Al-Ghanim Electronics (Xcite).
2- Eureka Electronics.
3- BEST United Electronics.
4- Carrefour Hyper Market.
- Serving in an organization with a flat management structure and providing assistance to the manager & the team as a whole in the performance of the team’s daily duties.
- Responsible to meet various deadlines, and prepare for specific business obligations, particularly sales and new business developments as well as servicing of existing customers.
- Responsible in establishing, expand customer network and managing sales activities to meet sales targets and revenues while conducting market intelligence in MENA region.
- Organize and coordinate sales appointments, prepare marketing materials for corporate presentations and proposals, provide support in promotional events and perform corporate presentations.
- Prepare a sales action plan and schedule to identify, pursue and follow-up on potential leads and new business opportunities as well as preparing reports on sales activities, follow up and updates for the management.
- Deliver quality customer care services by answering phone calls, solving client problems, dealing with system issues and maximize every sales opportunity by providing excellent customer service and maintain overall brand image.
- Supporting the delivery of the client satisfaction and outreach activities, assist in the information compilation & and other efforts related to the development of client satisfaction.
- Assist in the in the execution of client surveys and feedback capture activities to improve the customer care services level.
- Contribute to the development of marketing strategies via gathering information for market analyses, and execution of market penetration activities.
- Report directly to the Client Services Manager and in the absence of the Manager to the CEO or such officer of the company as is designated by the CEO or in the absence of such designation, to the Chairman.
- Conducting a research, collecting information and necessary data and reporting them to the head of project.
- Consolidating Data collected to prepare for analysis, come up with indicators, figures and advises to be presented in the study requested by the clients.
- Applying the standards of “Crowe Horwath International” on the documents, reports and feasibility studies that the company provides using the international format manual to insure the international standards, professionalism and quality of service of the company.
- Handling corporate clients of the institute and providing them with Accounting & HR training courses required, and professional instructor and the best material needed including the classes and the desired schedules.
- Searching for new corporate clients for the institute by setting meetings with the HR or Training Managers of the new companies and providing the necessary information about our center.
- Following up with current and new clients with the new courses available.
- Creating presentations for the clients, proposals and price quotations.
- Attending the walk-in customers in the showroom and demonstrating the vehicles available in the showroom.
- Collecting leads and communicating with prospect customers from different sources provided by the management, website submissions, events and car shows, personal references etc.
- Collecting inquiries and prospects contact numbers & information and following up with them to increase the sales volume.
- Identifying solid leads and booking test drives for more in depth demonstration for the cars, and show selling points and showing the customer the expected general performance of the car.
- Using the car configurator to set the specifications and features to match the customer's desires and sending the customization profile to the the factory using a web based application.
- Meeting the sales quota given by the management.
Satisfactory