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Sami Hatoum, Operations & Performance Consultant (Independent)

Sami Hatoum

Operations & Performance Consultant (Independent)·Self-Employed

Lebanon

Bachelor's degree, International Business (with Minor in Clinical Psychology)

Work experience

Total years of experience: 11 years, 11 months

Operations & Performance Consultant (Independent)

September 2025 - Present

Self-Employed

Zahle, Lebanon •Remote

September 2025 - Present

- Provided advisory support on operations management, performance systems, and execution governance
- Designed KPI frameworks, dashboards, and reporting systems to enhance operational visibility and decision-making
- Optimized workflows and planning structures across multi-functional operations
- Developed SOPs and operational tools to improve efficiency, resource utilization, and execution control
- Strengthened governance frameworks, internal controls, and performance tracking mechanisms
Company industry:
Management Consulting
Job role:
Consulting

Senior Operations Manager (Program Delivery)

December 2020 - August 2025

Large-Scale International Organization

Zahle, Lebanon

December 2020 - August 2025

- Led delivery of a multi-million operational portfolio across 12+ concurrent workstreams in high-pressure environments
- Managed cross-functional operations including planning, logistics, reporting, and partner coordination to ensure aligned execution
- Designed and implemented KPI and performance systems, increasing operational throughput by 47% and expanding service coverage by 18%
- Rebuilt executive reporting frameworks, reducing reporting cycle time by over 50% and improving decision-making accuracy
- Strengthened governance, risk tracking, and execution control across multi-stakeholder operations
- Supported senior leadership with forecasting, performance analysis, and decision-ready reporting
Company industry:
Corporate Management Office
Job role:
Management

Operations & Program Manager

January 2020 - December 2020

Large-Scale International Organization

Beirut, Lebanon

January 2020 - December 2020

- Managed program operations, planning, and delivery coordination across multiple initiatives in complex environments
- Coordinated cross-functional activities to ensure aligned execution, partner delivery, and operational performance
- Implemented performance tracking and reporting systems managing over 2, 000 operational records
- Produced executive-level reports to support decision-making and enhance operational visibility
- Optimized planning and reporting workflows to improve execution efficiency and coordination
- Expanded operational partnerships by 41%, increasing delivery capacity and organizational reach
Company industry:
Management Consulting
Job role:
Management

Operations & Planning Manager

July 2018 - December 2019

Large-Scale International Organization

Zahle, Lebanon

July 2018 - December 2019

- Led operational planning and coordination across 10 locations, ensuring aligned execution and resource allocation
- Supported program delivery through structured planning, cross-location coordination, and performance alignment
- Improved workflows, reporting processes, and coordination mechanisms to enhance efficiency and predictability
- Strengthened operational visibility and delivery consistency through structured planning and tracking systems
- Coordinated with field teams and stakeholders to resolve bottlenecks and ensure timely execution
Company industry:
Management Consulting
Job role:
Management

Senior Budgeting & Planning Officer

July 2017 - June 2018

Large-Scale International Organization

Zahle, Lebanon

July 2017 - June 2018

- Managed budgeting, forecasting, and financial planning aligned with operational delivery and program priorities
- Conducted variance analysis and cost optimization, reducing implementation costs by 16%
- Strengthened financial tracking, reporting, and compliance processes to support accurate decision-making
- Supported budget planning and resource allocation aligned with operational needs and delivery targets
- Coordinated with operations teams to ensure financial plans supported execution timelines and performance targets
Company industry:
Management Consulting
Job role:
Management

Operations & Logistics Supervisor

July 2014 - June 2017

Abudawood Group

Riyadh, Saudi Arabia

July 2014 - June 2017

- Managed logistics operations, planning, and performance tracking for a 1, 500-vehicle distribution fleet
- Optimized routing and scheduling, reducing overnight transportation costs by 95%
- Improved warehouse throughput by 17% and reduced operational waste by 8% through process optimization
- Monitored KPIs, utilization rates, and service performance to enhance cost control and delivery efficiency
- Coordinated with suppliers and clients to ensure service continuity and operational alignment
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Education

Lebanese American University

June 2014

June 2014

Bachelor's degree, International Business (with Minor in Clinical Psychology)

Lebanon

GPA (point): 3.68 out of 4

GPA (point): 3.68 out of 4

Graduated with Distinction in International Business, with a Minor in Clinical Psychology. GPA 3.68/4.00. Key coursework included Strategic Management, Operations Management, Project Planning, and International Trade. Actively participated in academic and extracurricular projects focused on business process optimization, cross-cultural management, and data analysis.
View attachment

Skills

workflow optimization
Expert
workflow optimization
Expert
Stakeholder Engagement
Expert
Stakeholder Engagement
Expert
Operational Efficiency
Expert
Operational Efficiency
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Project Lifecycle Management
Expert
Project Lifecycle Management
Expert
Operations Management
Expert
Operations Management
Expert
Operational Strategy
Expert
Operational Strategy
Expert
Operational Excellence
Expert
Operational Excellence
Expert
Logistics & Procurement
Expert
Logistics & Procurement
Expert
Fleet Management
Intermediate
Fleet Management
Intermediate
Administration & Facilities Management
Intermediate
Administration & Facilities Management
Intermediate
Vendor & Supplier Management
Expert
Vendor & Supplier Management
Expert
Internal Controls
Expert
Internal Controls
Expert
Compliance & Audit Readiness
Intermediate
Compliance & Audit Readiness
Intermediate
Operational Risk Management
Expert
Operational Risk Management
Expert
Cross-Functional Coordination
Expert
Cross-Functional Coordination
Expert
Executive Reporting
Expert
Executive Reporting
Expert
Process Optimization
Expert
Process Optimization
Expert
Project Governance
Expert
Project Governance
Expert
Performance Management
Expert
Performance Management
Expert
KPI Development & Monitoring
Expert
KPI Development & Monitoring
Expert
Performance Reporting
Expert
Performance Reporting
Expert
Forecasting
Expert
Forecasting
Expert
Variance Analysis
Expert
Variance Analysis
Expert
Resource Management
Expert
Resource Management
Expert
Budget Planning & Cost Control
Expert
Budget Planning & Cost Control
Expert
Team Leadership & Coordination
Expert
Team Leadership & Coordination
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Operational Planning
Expert
Operational Planning
Expert
Program Management
Expert
Program Management
Expert
Business Operations
Expert
Business Operations
Expert
Project Management
Expert
Project Management
Expert
PMO (Project Management Office)
Expert
PMO (Project Management Office)
Expert
Strategic Planning
Expert
Strategic Planning
Expert
Cost Optimization
Expert
Cost Optimization
Expert
Supply Chain Operations
Intermediate
Supply Chain Operations
Intermediate
Capacity Planning
Expert
Capacity Planning
Expert
Operations Transformation
Expert
Operations Transformation
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate
Spanish
Beginner

Hobbies

  • Learning
  • Reading
  • Swimming
  • Traveling