SENIOR EXECUTIVE MANAGER
BANK SAUDI FRANSI
Total years of experience :16 years, 11 Months
BANK SAUDI FRANSI
MAY 2013 - FEB 2014
SENIOR EXECUTIVE MANAGER
ATM SECTION HEAD
GLOBAL TRANSACTIONS SERVICES
JOB RESPONSIBILITIES
MANAGE MONITOR AND CONTROL ATMS AND
CASH MACHINES INSTALLATIONS, ELOCATIONS
AND REPLACEMENTS PROCESS, PLANS AND
EXPANSION KW, AS WELL AS PERFORMANCE
AND PROFITABILITY
MANAGE AND DIRECT ATMs SITE SLECTION
MONITORING AND DEVELOP, MENT TEAMS TO
ACHIEVE BANK OBJECTIVES AND TARGETS
WITHIN A PREDEFINED PLAN AND BUDGET
MONITOR & CONTROL ATMS, CAMS AND MULTI
FUNCTION TERMINALS UP TIME AND DOWN
TIME WITH IT OPERATIONS, MAINTENANCE
DEPT AND VENDORS TO ACHIEVE
HIGHEST VAILABILITY WITHIN SAMA SYANDARD
MANAGE FLM AND SLM MAINTENANCE & SITE
MAINTENANCE PROCESS WITH VENDORS, CASH
TEAMS, IT, MONITORING TEAMS, AND
MAINTENANCE DEPT TO ACHIEVE HIGHEST
SERVICE AND AVAILABILITY
ENSURE THAT EXISTING AND FUTURE ATMS
SERVICES ARE DEVELOPED IN COMPLAINCE
WITH CONSUMER IDENTITY. INTERNAL, LEGAL,
AUDIT, AND SAMA REGULATORY
DEVELOP SWOT AND MARKET ANALYSIS
PERIODICALLY TO ASSIST IN THE
D EVELOPMENT OF THE ATM BUSINESS AS A
WHOLE
ENSURE DELIVERY OF PERIODICAL PROGRESS
AND MIS REPORTS, MONTHLY & YEARLY
REPORTS TO HIGH MANAGEMENT AND SAMA
TIMELY
PREPARE AND DELIVER BUSINESS AND ATM
PLANS TO HIGH MANAGEMENT ADDRESSING
GAOLS AND OBJECTIVES WITHIN A PREDEFINED
STRATEGY
TAKE OWNERSHIP OF ATM SERVICES
LEVERGING TECHNOLOGY TO IMPROVE
SERCIVE LEVELS, INCREASE REVENUE AND
REDUCE COST
MONITOR AND EVALUATE ATM TEAMS KEY
PERFORMANCE INDICATORS AND HOLD
PERIODICAL MEETINGS TO ENSURE
COMPLIANCE WITH THE OVERALL SHORT AND
LONG TERM STRATEGIES
PREPARE THE NECESSARY OPEX / CAPEX
BUDGETS FOR THE ATM SECTION AND MONITOR
AND CONTROL EXPENDITURES
ASSIST IN PERIODICAL SALES CALLS
FOR EXISTING AND POTENTIAL CUSTOMERS
IN COORDINATION WITH RELATION -SHIP/
ACCOUNT MANAGERS AND BUSINESS UNITS
SAUDI HOLLANDI BANK
1997- 2013
SENIOR PRODUCT MANAGER
ATMs AND NETWORK PLANNING
DISTRIBUTION CHANNELS SUPPORT
JOB RESPONSIBILITIES
MANAGE MONITOR AND CONTROL
ATMs INSTALLATION PLANS AND
EXPANSIONS AFTER INSTALLATION
SUPPORT TRANSACTIONS PERFORMANCE,
AND PROFITIBILITY KINGDOM WIDE
MONITOR ATMS PERFORMANCE,
AVAILABILITY, FIRST AND SECOND LEVEL
SERVICES WITH CIT, VENDOR, IT AND LIAISE
WITH OTHE BANK DEPTS TO OVERCOME ANY
PROBLEMS, DELAYS AND SUGGEST
IMPROVEMENTS
MANAGE AND DIRECT ATM INSTALLATIONS AND MONITORING TEAM TO ENSURE THEIR OUTPUT MEETS THE BANK'S GOALS, AND OBJECTIVES WITHIN PREDEFINED
DEADLINES AND STANDARDS
ENSURE THAT EXISTING AND FUTURE ATM,
SERVICES AND E-CHANNELS ARE DEVELOPED IN
COMPLIANCE WITH CONSUMER IDENTITY
INTERNAL, LEGAL, CENTRAL BANK ( SAMA)
AND AUDIT REQUIREMENTS
DEVELOP AND MAINTAIN EXCELLENT
COMMUNICATION AND RELATIONSHIP WITH
CENTRAL BANK (SAMA), SAUDI TELCOM
COMPANY, NCR, AND INTERNAL AND
EXTERNAL BANKING UNITS NEEDED TO
ENSURE EFFICIENT, ATM INSTALLATIONS,
MAINTENANCE AND FIRST AND SECOND LEVEL
SERVICES KINGDOMWIDE.
DEVELOP A SITUATION ANALYSIS (SWOT
ANALYSIS) PERIODICALLY TO ASSIST IN
DEVELOPMENT OF THE PRODUCT AND
THE BUSINESS AS A WHOLE
MANAGE THE OPERATIONS, INVESTIGATION
AND SPEEDY RESOLUTION OF SERVICE
ENQUIRIES / CARDS SERVICES COMPLAINTS
FROM MAJOR CLIENTS ( CUSTOMER
SUPPORT) IN COORDINATION WITH THE
CALL CENTER AND BUSINESS UNITS
DEVELOP, SCHEDULE AND DELIVER
ATM TRAINING IN COORDINATION WITH NCR /
ABANA TO ATM CUSTODIANS AND BRANCH
OPERATIONS MANAGERS COVERING BOTH
OPEARATIONS AND ACCOUNTS
RECONCILIATION
PREPARE AND DELIVER BUSINESS & ATMS PROJECTS DETAILED PLANS TO SENIOR
MANAGEMENT ADDRESSING GOALS AND
* Y2K COMPLIANCE UAT ( POS, ATM, IVR) - (Y2000)
* IVR NEW SYSTEM ASSESSMENT, TESTING AND IMPLEMENTAION. (Y2002)
* NEW ATM FUNCTIONALITY - NEW GRAPHICS IMPLEMENTATION (Y2002)
* UTILITY BILLS PAYMENT ( PROJECT ASSESSMENT, FUNCTIONAL REQUIREMENTS, UAT AND IMPLEMENTATION) ( Y2004)
* VISA ACQUIRING (ATM)
* IMPLEMENTING 200 DENOMINATION IN ATMS ( ASSESSMENT, FUNCTIONAL REQUIREMENTS UAT AND IMPLEMENTATION)
* MASTERCARD AQUIRING (ATM) - UAT & IMPLEMENTATION
* ATMS UPGRADE PROJECT IMPLEMENTATION WITH NCR ( ATMS, PC CORE & SCREENS REPLACEMENT) (Y2003)
* GCCNET IMPLEMENTATION- UAT
* ATM PROJECTS - INSTALLATION
RELOCATION AND SHUT DOWN
* EMV MIGRATION BUSINESS WORKSHOP
CONDUCTED BY SHB FROM 6 FEBRUARY -8 FEBRUARY 2005
* BUSINESS PROJECT MANAGER FOR UPGRADING WITH NCR OUR ATM SWITCH TO EMV LEVEL 1, LEVEL 2 AND VISA INTERNATIONAL STANDARDS
( JANUARY 2008)
* DELEGATED BY SENIOR MANAGEMENT TO TAKE PART IN THE NEW ATM /POS SWITCH REPLACEMENT PROJECT ( BASE 24, CMS, & PAYMENT MANAGER) AS A PROJECT BUSINESS & TEST MANAGER ( MAY 2008 -2009)
* DELEGATED BY SENIOR MANAGEMENT TO TAKE PART IN THE CONSUMER INTERNET BANKING SYSTEM (GLOBUS) TESTING, VERIFICATION AND IMPLEMENTATION
(Y2006-2008)
* TAKING PART IN BRANCH NETWORK PLANNING & BUSINESS STUDIES FOR OPENING OF NEW BRANCHES & ATMS KINGDOM WIDE
(Y2006-2008)
• ASSITED IN INTERNET BANKING ( shbonline.com) FROM SCRATCH TO OVER ALL TESTING UNTIL IMPLEMENTATION
• INCREASED ATM NETWORK BY 20% ANNUALLY FROM YEARS 2002-2012
( Y2002-2004)
* TAKING PART AS A PROJECT MANAGER IN
THE MULTI CHANNEL PLATFORM PROJECTS
FOR E- BUSINESS PRODUCTS ( Y2011)
* MANAGED AND SUPERVISED BANK'S GIB INTERNET BANKING SERVICES ( shbonline.com) IN COORDINATION WITH THE GROUP IT AND CALL CENTER MANAGEMENT AND ASSISTED IN SIGNING UP NEW CLIENTS TO THE SERVICE & INTRODUCED NEW INITIATIVES AND ENHANCEMENTS TO THE PRODUCT.
BACHELOR OF ARTS IN SOCIAL SCIENCES AMERICAN UNIVERSITY OF BEIRUT, 1987 HIGH SCHOOL DEGREE American Community School and American University of Beirut
AMERICAN COMMUNITY SCHOOL, 1982 BEIRUT, LEBANON