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Sami TARIQ, REVENUE & RESERVATION AGENT

Sami TARIQ

REVENUE & RESERVATION AGENT·(Ibis Styles Jumeira (Accor Franchise)

United Arab Emirates

High school or equivalent, Arts

Work experience

Total years of experience: 4 years, 5 months

REVENUE & RESERVATION AGENT

January 2024 - Present

(Ibis Styles Jumeira (Accor Franchise)

Dubai, United Arab Emirates

January 2024 - Present

Manage reservationsthrough phone, email, OTAs, and directchannels
Operate PMS systems (Opera / IDEAS) for bookings, modifications, and for
ratechanging
Monitorroom inventoryand ensure rate parityacrossall distribution channels
Support revenue strategies including pricing updates and occupancy
optimization
Coordinatecloselywith FrontOffice, Sales, and Housekeepingdepartments
Handleguestinquiries, complaints, and special requests professionally
Contributedto improved bookingaccuracyand guestsatisfaction
🏆Award: Unsung HerooftheYear - RunnerUp(Annual Recognition Event)

Company industry:
Hospitality & Accomodation

RESERVATION AGENT TRAINEE

November 2023 - January 2024

(Ibis Styles Jumeira (Accor Franchise)

Dubai, United Arab Emirates

November 2023 - January 2024

Assisted in dailyreservation operationsand bookingmanagement
Gained hands-on experiencewith PMSsystems(Opera)
Learned rate loading, availabilitymanagement, and OTAcoordination
Maintained accurateguestrecordsand bookingdetails

Company industry:
Hospitality & Accomodation

HOUSEKEEPING ROOM ATTENDANT / ORDER TAKER

January 2022 - November 2023

Ramada by Wyndham Downtown Dubai

Dubai, United Arab Emirates

January 2022 - November 2023

Promotedfrom HousekeepingTraineeto RoomAttendantwithin 6 months
Responsibleforpremiumfloors includingpenthouse units
Ensured high standardsofcleanlinessand guestsatisfaction
Worked asOrderTakerusinginternal systemsto manageguestrequests
Coordinatedwith multipledepartmentstoensuretimelyservicedelivery
Cross-trained in Reservations, buildingfoundationforcareertransition

Company industry:
Hospitality & Accomodation

Education

Allama Iqbal Open University

January 2020

January 2020

High school or equivalent, Arts

Pakistan

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOTEL OPERATIONS
Intermediate
HOTEL OPERATIONS
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
OPERA WEB BROWSER
Intermediate
OPERA WEB BROWSER
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
PROJECT MANAGEMENT SOFTWARE
Intermediate
WILLINGNESS TO LEARN
Intermediate
WILLINGNESS TO LEARN
Intermediate

Languages

English
Beginner
Urdu
Beginner
Hindi
Beginner