Senior Regional Sales Manager
Orange - Egypt
Total years of experience :22 years, 3 Months
Develop and implement strategies to improve performance across 60 locations(Owned Shops, Franchise, partners’ shops, Kiosks and Vans) to meet and exceed the sales KPIs for Sales teams including revenue, customers experience and market share
• Develop monthly, quarterly plans and clear objectives through availing new sales initiatives with focusing on Up selling and cross selling techniques
• Conducting research and performing analyses on the performance in order to ensure prompt delivery and accuracy of daily/weekly/monthly/quarterly reports to Sales Director
• Monitoring industry trends and competitor activities in order to identify potential threats and opportunities
• Providing leadership to a team of 4 Area Managers and providing ongoing coaching and feedback to help them increase their performance
• Reviewing budgets and recommending adjustments to spending levels based on performance results as well as evaluating the performance of employees and providing feedback to ensure that they are meeting the company’s standards of excellence
• Establishing new business relationships with clients in order to increase sales opportunities for the company
• Select, train, coach, motivate, and evaluate sales teams and ensure all staff are meeting standards and career evolution and creating goals for individual employees based on their strengths and weaknesses
• Monitor and enhance customer experience measuring tools as NPS (Net Promoter Score), Mystery Shopping report, Complaints and Quality reports
• Ensure the implementation of overall sales, and support strategies of distributors as well as continuous updating & communication of the commission methodology &figures in a manner that ensures healthy P&L to Orange and partner
• Participate in tradeshows, sales workshops, sales seminars, and events on behalf of the business
• Preparing budgets and projections and approving expenditures and Identifying ways to improve operational efficiency in order to reduce costs while maintaining high quality service standards
• Work with internal departments such as the Marketing or Product teams to engage audiences and clients more deeply
Managing Sales Retail Travel Channel in Orange Egypt by establishing new concept of Sales all over Egypt which is untraditional sales channel to serve international and domestic potential customers, with booths / Kiosks at Airports, underground, Train stations, Bus stations, Gas stations, Youth Centre and Mini boutiques in addition the vans, the attack team and E-commerce of Orange.
• Develop and implement Retail Travel strategies to improve performance across all 120 locations to meet and exceed the sales KPIs for Sales teams including revenue, customers experience and market share
• Providing leadership to a team of 6 Supervisors. Providing ongoing coaching and feedback to help them increase their performance
• Participate in Orange Group sales workshops, sales seminars, and events as Egypt Travel Retail project Manager on behalf of the business
• Manage sales activities of 15 partners to generate revenue
• Evaluate partner sales performance and recommend improvements.
• Educate partners about product portfolio and complimentary services offered.
• Address partner related issues, sales conflicts and pricing issues in a timely manner.
• Manage sales pipeline, forecast monthly sales and identify new business opportunities.
• Develop positive working relationship with partners to build business.
• Stay current with latest developments in marketplace and competitor activities.
• Communicate up-to-date information about new products and enhancements to partners.
• Develop process improvements to optimize partner management activities.
• Work with partners to develop sale proposals, quotations, and pricings.
• Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.
Establishing sales goals and quotas for team members, providing training in sales techniques, and regularly reviewing performance
• Developing new sales opportunities and managing rollout of new shops and all new projects
• Managing the team’s schedule to ensure that they are meeting their daily and weekly goals
• Monitoring competitors’ activities and recommending changes in product offerings or pricing to respond to competition
• Overseeing and enhancing sales process from start to finish, including handling customer complaints and questions about products
• Ensuring that the sales team stays compliant with company policies and procedures
• Motivating and inspiring team members to meet their goals by offering feedback and incentives such as commissions or bonuses
• Preparing reports on sales activities and progress toward goals, which include gathering data from multiple sources such as customer records or marketing campaign
• Providing feedback to management on ways to improve sales performance or increase revenue through new products or services
• Monitoring the inventory of the shops and replenish the needed stock
• Develop the needed Business cases and acquire the needed approval for them
• Managing the day-to-day activities of the team
Managing the day-to-day activities of the team
• Motivating the team to achieve organizational goals
• Developing and implementing a timeline to achieve targets
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
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