ثمرین فاطمة, Team Leader

ثمرین فاطمة

Team Leader

Digicall Teleservices Pvt.ltd

البلد
الهند - باتنا
التعليم
دبلوم عالي, Human Resource Management
الخبرات
7 years, 2 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :7 years, 2 أشهر

Team Leader في Digicall Teleservices Pvt.ltd
  • الهند - باتنا
  • فبراير 2016 إلى يناير 2017

Job Description
• Guide and assist team members in their assigned job responsibilities
• Supervise team members to meet quality and productivity standards
• Assign daily workload to team members and ensure to meet deadlines
• Assist HR team in recruitment and orientation activities
• Ensure that team follows company policies and procedures
• Recommend process improvements to achieve departmental performance goals

School Teacher في Sadaf Public
  • يناير 2014 إلى أبريل 2015

Job Description
• Teaching all areas of the primary curriculum
• Organizing the classroom and learning resources and creating displays to encourage a
positive learning environment
• Planning, preparing and presenting lessons that cater for the needs of the whole ability
range within their class
• Maintaining discipline
• Meeting requirements for the assessment and recording of pupils' development
• Providing feedback to parents on a pupil's progress at parents' meetings
• Keeping up to date with changes and developments in the structure of the curriculum
• Organizing and taking part in school events, outings and other activities
Reliance BPO (Inbound

Team Leader
  • أبريل 2009 إلى مايو 2011

Job Description
• To prepare MIS report
• To maintain the attendance and keep the record of leave and absenteeism
• To ensure proper discipline and punctuality at work place
• To encourage all team member to meet company’s expectation
• To highlight the strength of every team member and the problem area that the team
might be facing, to keep the management well informed

Customer Care Executive في Reliance BPO
  • الهند
  • نوفمبر 2007 إلى مارس 2009

• Answering customer calls and providing them solution for their queries and
complaints regarding the service
Visual Informatics (A Computer Training Institute

  • أكتوبر 2005 إلى ديسمبر 2006

Job Description
• Teaching MS office & DTP
• Managing day to day office work &converting enquires into admission by counselling
• Keeping record of fee and other administrative work

الخلفية التعليمية

دبلوم عالي, Human Resource Management
  • في IGNOU
  • ديسمبر 2014
دبلوم, Management
  • في IGNOU
  • يونيو 2012
بكالوريوس, Chemistry
  • في Ranchi University
  • يونيو 2010
الثانوية العامة أو ما يعادلها, Science
  • في Jharkhand State Board
  • أبريل 2004

Specialties & Skills

MANAGEMENT
Customer Service
MS Office tools
Client Services
Organizational Skills
COUNSELING
MICROSOFT OFFICE
Training & Teaching
Team Leading
ORGANIZATIONAL SKILLS

اللغات

الانجليزية
متمرّس
الهندية
اللغة الأم
الأوردو
متمرّس