Samreen Fatima, Team Leader

Samreen Fatima

Team Leader

Digicall Teleservices Pvt.ltd

Lieu
Inde - Patna
Éducation
Diplôme supérieur, Human Resource Management
Expérience
7 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 2 Mois

Team Leader à Digicall Teleservices Pvt.ltd
  • Inde - Patna
  • février 2016 à janvier 2017

Job Description
• Guide and assist team members in their assigned job responsibilities
• Supervise team members to meet quality and productivity standards
• Assign daily workload to team members and ensure to meet deadlines
• Assist HR team in recruitment and orientation activities
• Ensure that team follows company policies and procedures
• Recommend process improvements to achieve departmental performance goals

School Teacher à Sadaf Public
  • janvier 2014 à avril 2015

Job Description
• Teaching all areas of the primary curriculum
• Organizing the classroom and learning resources and creating displays to encourage a
positive learning environment
• Planning, preparing and presenting lessons that cater for the needs of the whole ability
range within their class
• Maintaining discipline
• Meeting requirements for the assessment and recording of pupils' development
• Providing feedback to parents on a pupil's progress at parents' meetings
• Keeping up to date with changes and developments in the structure of the curriculum
• Organizing and taking part in school events, outings and other activities
Reliance BPO (Inbound

Team Leader
  • avril 2009 à mai 2011

Job Description
• To prepare MIS report
• To maintain the attendance and keep the record of leave and absenteeism
• To ensure proper discipline and punctuality at work place
• To encourage all team member to meet company’s expectation
• To highlight the strength of every team member and the problem area that the team
might be facing, to keep the management well informed

Customer Care Executive à Reliance BPO
  • Inde
  • novembre 2007 à mars 2009

• Answering customer calls and providing them solution for their queries and
complaints regarding the service
Visual Informatics (A Computer Training Institute

  • octobre 2005 à décembre 2006

Job Description
• Teaching MS office & DTP
• Managing day to day office work &converting enquires into admission by counselling
• Keeping record of fee and other administrative work

Éducation

Diplôme supérieur, Human Resource Management
  • à IGNOU
  • décembre 2014
Diplôme, Management
  • à IGNOU
  • juin 2012
Baccalauréat, Chemistry
  • à Ranchi University
  • juin 2010
Etudes secondaires ou équivalent, Science
  • à Jharkhand State Board
  • avril 2004

Specialties & Skills

MANAGEMENT
Customer Service
MS Office tools
Client Services
Organizational Skills
COUNSELING
MICROSOFT OFFICE
Training & Teaching
Team Leading
ORGANIZATIONAL SKILLS

Langues

Anglais
Expert
Hindi
Langue Maternelle
Urdu
Expert