Samreen Banu

« Assisted applicants with visa requirements, documentation and submission procedures.
Verified applications for completenets and compliance.
« Resolved customer inquiries through face-to-face, phone and email support.
• Maintained accurate records and ensured data confidentiality.
«Coordinated with internal departments to facilitate smooth processing.

« Provided first-level IT support for software, hardware and user-access issues.
Monitored and resolved support tickets within agreed timelines.
Maintained databases, records and backend operational reports.
Assisted users with troubleshooting and system navigation.
Coordinated escalations with technical teams.

Managed full-cycle recruitment including sourcing, screening and interview coordination.
Published job advertisements and maintained candidate pipelines.
Conducted initial assessments and reference checks.
Maintained recruitment databases and employee records.
Supported onboarding activities and documentation processes.

Delivered high-quality customer support via phone and email channels.
• Investigated and resolved customer issues efficiently.
• Maintained detailed customer records and service documentation.
+ Escalated complex cases and followed through to resolution.
« Contributed to customer satisfaction and service quality objectives.