Guest Relation Executive
Jumeirah - Burj AL Arab
Total years of experience :11 years, 2 Months
Greeted and escorted customers to tables
Maintained restaurant clean and safe.
Assigned service stations to servers
Assisted servers in cleaning and bussing tables
Ensured that menu cards are in good conditions
Performed inspections to identify any maintenance problems
Followed proper telephone etiquette
Managed reservations and cancellations as per restaurant standards..
Coordinated with kitchen staffs and servers to provide prompt services to customers.
Assisted in menu planning activities
Handled all customer reservations in an efficient manner
Worked with Manager to plan and organize parties
Assist the Manager with the administration of the restaurant
Attends restaurant meetings and handles the minutes
Update: staff notice board and staff communication board
Handling incoming and outgoing calls
Ensuring rules and regulations are to be the standards
Guest interaction
Meeting customers request accordingly
Keeps in touch with all regular guest and records for company purpose (customer service).
Handling Complaints
To be a continual source of information, help and assistance to all guests.
Constantly monitors customer feedback by interacting with clients calls on a daily basis.
Assists the Manager with any customers information required or any minor reports
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