Project Coordinator
SISA MARKETING
مجموع سنوات الخبرة :14 years, 9 أشهر
I am currently working as a Project Coordinator for SISA Marketing, which is one of the leading providers of management, customer service, marketing and IT solutions in the UAE. Currently my job responsibilities include:
• Prepare and present presentations about the Customer service excellence program and other marketing and IT services offered to clients by SISA.
• Making sales calls to clients who might be interested to introduce mystery shopping program in their organization.
• Proof reading reports of mystery shoppers before sending them to the client on a daily basis.
• Manage accounts receivable / payable and reconcile accounts of mystery shoppers and clients using Microsoft excel advance features.
• Maintaining client relationship through calls and email correspondence.
• Manage the induction of new employees, mentoring and counselling them whenever required.
• Prepare agreements and proposals for new clients according to their requirements and in compliance with UAE legislation using Microsoft Word.
• Assist with recruitment which includes writing job ads, interviewing short listed candidates and mystery shoppers.
• Supervising the work of office juniors and assigning work for them and keep updates of mystery shopper visits and incoming reports.
• Handling incoming / outgoing calls, correspondence from mystery shoppers on a daily basis.
• Performing HR tasks such as maintaining absence, holidays, day to day expense and salary records of the employees in the office.
2011 - Present Teaching assistant,
St.Christopher's school, Bahrain
I am currently working as a supply Teacher's Assistant at St.Christopher's school Bahrain under the supervision and guidance of senior teaching staff in a busy and exciting school. Providing personal academic support and mentoring for groups of students. My main responsibilities include:
• Assisting the teacher in the management of pupils and the classroom.
• Providing general support and one-to-one assistance for pupils.
• Helping children with their learning, playing and social development.
• Preparing class registers & accurately updating pupil records.
• Producing accurate and up-to-date records and reports as required.
• Planning learning activities & school trips with teachers.
• Organising and maintaining books, learning materials and maintaining the student academic progress report.
I have improved my ability to build relationships with people such as staff and parents, given me the confidence to successfully handle difficult behaviour through behavioural management skills.
2005 Internee (Corporate Department)
Union Bank Limited, Pakistan
• Reporting to the Vice President of Corporate Department, handling a variety of issues including letter of credits and other credit and loan arrangements as well as providing an outstanding service to premium clients.
• Preparing presentations on the products offered by the bank to the corporate clients.
• Interacting with the clients to determine their needs and satisfying them by providing them with their required solution
• Handling queries from other banks and businesses and other ad hoc duties allocated by the Vice President
• Daily use of Excel to maintain records of financial statements and record changes in the market positions which may affect borrowing limits of different companies
2004 - 2005 Assistant Manager, Human Resources
Mustaqim Dyeing and Printing Industry, Pakistan
• Responsible for establishing gaps within the policy framework and developing HR policies to fill the gaps, in line with current employment law
• Creation and implementation of absenteeism policy, harassment policy and recruitment policy
• Creation and delivery of manpower planning and forecasting as well as training imparted to new employees
• Assisting the Management team at a strategic level with involvement in the retention and succession planning
• Recruitment of Temporary Workers and Supervisors, Social Security and Old Age etc.
• Documentation including writing staff handbooks, contracts, staff memos, and issuing written offers of employment, promotion etc.
• Dealing with grievances and complaints through to resolution and following disciplinary protocol where appropriate (resulting in a 30% reduction in employee turnover)
Key I.T. Skills
• Word, Excel, PowerPoint, Outlook, Access, Database, Adobe Photoshop, Internet and Email
2008 - 2009 MSc in Management, Brunel University, London, UK Major subjects: Strategic Analysis and Management International Business Ethics Dissertation topic: “A comparative study of work life balance policies practiced in Public Sector Organisations” where I performed detailed research on work life balance policies practiced by the organizations (Directorate of Dock Workers Safety Pakistan and Office of National statistics in United Kingdom).
Recruitment and Selection, Consumer Behaviour, Event Management, Brand Management Internship at Union Bank of Pakistan now part of Standard chartered Bank.