Sana Yahyaoui

Administration:
® Completing a broad variety of administrative tasks including: managing the calendar of appointments, arranging detailed travel plans, and arranging online business visas.
® Handling administrative requests and queries from senior managers.
® Organizing and scheduling appointments.
® Acting as the point of contact for internal and external clients.
® Control of Petty Cash and Office Expense.
® Manage office equipment (printer, scanner, phone, etc.)
® Answering all incoming calls and e-mails.
® Following-through on different projects to successful completion.
Human Resources:
® Managing license renewal, company Establishment card, Ejari, Company files amendment…
® Managing visas renewals and new visas, employee cancellation, employment contract amendment, preparing End of service…
® Maintain employees Record (Absences, leaves, study leaves, sick leaves….) and Assisting in payroll.
® Provide health insurance for the employees…
® Answering employees’ queries concerning the amendment of employment contract, mediation cases, cards services, employee code of conduct, access approval…

® Assisting the DMCC Member Companies in a friendly and professional way with the application guidelines, and how to use DMCC portal;
® Receiving and verifying documents for visas applications (new employment visas, renewal, transfer, change of status, cancellation and Dependents visas);
® Collecting and verifying original documents for the different amendments for our member companies (Change of Officeholders; Share Transfer; Change of Company Name, Increase in Share Capital, ).
® Advising member companies to apply online for license renewal, change of activity, additional license. ..
® Managing the issuance of the Arabic letters, NOCs, attestations and true copies for all our member companies;
® Notifying the clients on any additional information or document required and answering email inquiries related to the various services provided by DMCC
® Helping member companies to subscribe and activate the Electronic Signatures in order to improve the services of all member companies to be able to sign documents electronically.
® Ensuring the smooth registration and licensing amendment processes of member companies in both Oracle and Sales Force systems;
® Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues;
® Receives and responds to inquiries/complaints regarding client applications and ensures it is resolved in a timely manner;
® Analysis’s customer feedback and ensures necessary action is taken.
® Developing the training program of the junior colleagues;

® Maintaining conference room schedules and taking minutes of meetings.
® Registering customer inquiries and complaints in CRM system.
® Scheduling training sessions and sending notifications to the participants.
® Updating the staff by posting periodic information on the intranet site and notice board.
® Implementing monthly rotational roster, setting and preparing the roster, forwarding it to the department Manager for approval and assisting the HR in the monthly payroll.
® Monitoring staff attendance on daily and monthly basis (absences, reporting late, sickness, ).
® Tracking Oracle leave applications (sick leaves, annual leaves, emergency leaves, ) and tracking staff requirements (salary certificates; pay slips; letters and NOCs, ).

Pushing sales and providing the best customer service.
Publishing daily sales reports and feedback.
Handling cash and monitoring the cash system.
Taking various actions to prevent stock loss using annual stock loss action plan, doing regular stock checks and receiving proper deliveries by filling in/out merchandise records as per the company policy.
Assisting the Manager in all aspects of office procedures and general requirements

• Ensure all the details required for warranty are available on the front & back of the repair order form before estimating (costing) the warranty repair & replacements;

• Return repair mobile to the technician in case of any discrepancy clearly noting the same in red ink in the front of the repair order;
• Once the phone repaired, carry out accurate costing ensuring separate charge lines are created for each claim to be generated;

• Accurate data entry into the Navision system.