sandamali alahakoon

Hostess at rotana

• United Arab Emirates - Dubai
• October 2010 to October 2012

 Responsibilities : Consistently offer a professional, friendly greeting and
engaging service
Understand the Server’s tasks in the outlet
Assist guests regarding food and beverage menu
 Other duties as assigned
 I will always smile and greet our guests before they greet me
 My first response to a guest request will never be no
 I will treat all colleagues with respect and integrity
 Contribute in setting up the outlets database
 Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
 Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
 Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
 Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
 Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
 Follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
 Follow all of safety and sanitation policies when handling food and beverage
 Promote and maintain a positive working relationship at all times with all the Colleagues
 Actively participate in all health and safety procedures for outlet and the entire hotel
 Understand how to operate all the equipment used in the outlet
 Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
 Fully understand and follow the hotel’s recycling program and procedures
 Greet guests and determine the number in their party.
 Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest
 Guide guests through the dining rooms and provide any needed assistance
 Move and arrange tables, chairs, and settings and organize seating for groups with special needs.
 Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.