Banquet Sales Executive
Holiday Inn Kochi
Total years of experience :16 years, 2 Months
Managing corporate meetings and banquet events in the hotel.
Supervising effective working of all banquet events and managing the scheduled events.
Understanding the pricing structures, strategies and implementing the same for Corporates and Social groups accordingly.
Developing new sales tactics and strategies for Business Development with reference to the business forecasts. Ensures that the same is achieved in due course.
Maintaining good relationship with corporate clients and social event guests.
Enabling good inter departmental relationship for smooth operations.
Generating monthly reports and presentations. Preparation of weekly reports and updating the same for references.
Creating banquet event orders and circulating it to the concerned departments.
MICE champion at Holiday Inn Kochi.
Paying attention to detail for all events. Carrying forward a pre con for each events to
Ensures that the budget is achieved and that the actual revenue exceeds forecast.
Good knowledge of operating the sales and marketing software Delphi.
Understanding the mode of operations and strategies of competitors in the market. Includes conducting site inspections.
Deep knowledge about corporates who conducts business with Holiday Inn Kochi and developing excellent business relations.
Managing the online Twitter handle for Holiday Inn Kochi and its promotion through different social technics.
Analyzing the stock counts.
Customer service and sales in the shop.
Guest relations and meeting customer needs by assisting them in the daily retail operation.
Understanding stock and also calculating daily cash float for smooth operation of the business.
Representing the brand in and out of work.
Managing the daily front office operations as per the hotel service standards with efficiency, this also includes verifying all transactions for the date and finding out discrepancies.
Worked closely with Front Office Manager and Reservation Manager on setting up rack rates for rooms. Associated with creating reservations, determining the rates and allocating the best available rate
Handling check in and checkout procedures along with efficient proper control over cash, checks, credit and foreign exchange transactions.
Night auditing and handling hotel operating software’s like OPERA and Point of Sale software MICROS.
Handling guest relations, customer service and handling telephonic conversations with guest both internal and external.
Assigning rooms and up gradation of the same as per guest preferences.
Cross training in Sales and Finance department of the hotel which gives deeper knowledge about the operational aspects and risks faced by the hotel.
Understanding guest needs and handling guest complaints.
Understanding the Sales and Marketing policies and reservation techniques of the hotel and carrying out the necessary steps to obtain more sales and revenue for the firm.
Internship program in Front Office, Housekeeping and Food and Beverage department.
Developed customer service skills and sales tactics with this internship
Team member during banquet functions.
Grade: Merit Class Honors 2:1 Subject Areas: Managing Financial Resources, Managing Change, Managing the Environment, Managing People, Financial Accounting and Analysis, Corporate Finance and Evaluation, Management Accounting and Corporate Communications. Dissertation: Foreign Direct Investment and Risk Management – Based on the Tourism Market of China and India.
Grade: First Class Honors (68%) Subject Areas: Front Office Management, Accommodation Management, Advanced Food and Beverage Management, Advanced Food Production, Sales and Marketing, Event Management, Human Resource Management, Hotel Law and Environmental Management. Dissertation: Café Coffee Day – Operational and Marketing perspectives in Cochin, India.
