BRANCH OPERATIONS MANAGER
RAKBANK
Total years of experience :21 years, 8 Months
Supervise performance of Tellers, CSE and OTM staff to ensure optimum productivity and high quality service so as to achieve the goals of the branch.
Responding to Internal / External Audit queries and to ensure any discrepancies pointed out by them are corrected immediately.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk.
Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of Direct Reports by periodic reviews.
Develop, train and motivate all staff members and to ensure that they are fully aware of the Bank's products, procedures and practices to enhance the competency profile in coordination with L&D training.
Responsible for Cash and Security Documents as a Joint Custodian of the vault ensuring that the optimum cash balance is maintained at all times.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank's stamps, etc.
Monitoring on a regular basis to ensure that all CC TV's in the branches are functioning properly.
Co-ordinate with ATM service monitoring department regarding functioning of Branch ATM's /CDMs.
Authorize transactions above Head Tellers limits within the approved limit.
Plan, organize, monitor and control the day-to-day services offered by CSE, Tellers.
Daily review of entries in and out of Suspense, Sundry, Account Receivables, Account Payables etc.
Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis.
To review all branches of Transaction Journals. Any discrepancy identified should be immediately reported to Branch Manager and Head of Branch Operations to eliminate the risk of financial loss to the Bank.
Supervise the performance of Head Teller & Tellers, Customer Service Executives (CSE), and Operation Team Member (OTM) to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.
Review and authorize all documents pertaining to New Account Opening, Remittances, Time-deposits, etc
Responding to enquiries from IBCOMP(AML) Unit in a timely manner
Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately.
To comply with the Operational Risk Unit guidelines for managing of Operation Risk.
Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of Direct Reports by periodic reviews providing them with factual feedback in order to foster a high performance culture.
Develop, train and motivate all staff members (CSEs & Tellers) sharing specialist expertise and demonstrating leadership ensuring that they are fully aware of the Bank's products, procedures and practices to enhance the competency profile in coordination with L&D training.
Responsible for Cash and Security Documents as a Joint Custodian of the vault ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses are reported to Head of Branches Operations for insurance reporting purposes.
Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank's stamps, etc.
Monitoring on a regular basis to ensure that all CC TV's in the branches are functioning properly and report any problems to the Security Administration Department
Daily review of entries in and out of Suspense, Sundry, Account Receivables, Account Payables etc.
Revie
To monitor all financial transactions, this includes deposits, withdrawal, payments, local & foreign remittances, cash transfers, demand drafts, pay orders, and all foreign currency transactions.
Has been The Compliance Officer of the branch, thereby responsible for :
Keeping track of the customer transactions in line with the Central Bank Anti-money laundering policy.
Maintaining dual custody of Branch keys, keeping the Branch Operations Area in orderly manner in order to get the Satisfactory Audit ratings.
High Value transaction monitoring and keeping track of the trend in the customer accounts and obtaining explanations from the customer keeping in mind the sensitiveness of the relationship.
Handling Risk Management Team audit
Monitoring the KYC documentation for all transactions which included Account Opening, Transactions in Dormant, Inactive and Unclaimed accounts.
As and when possible train the other tellers on the importance of the AML related activities in the branch.
Assessing Branch Cash requirements & coordinating with Central Processing Unit. Supervising the Teller transactions & checking the Daily activity, Monitoring & Reconciliation of the suspense Accounts.
Investigating the customer complaints and resolution of the same to entire satisfaction of the customer. Maintaining service level standards in the field of branch operations to ensure excellent customer service.
Replenishment of ATM & Cash Deposit Machine as per the Daily requirement. Resolving the technical problems arising in the ATM with the help of Vendors. Reconciling the differences in ATM through the tally roll & in liaison with IT Department.
Role and Responsibilities:
• Ensuring adherence to anti money laundering laws of the land and compliance.
Facilitating effective financial accounting, auditing and foreign exchange operations of the branch
Auditing the various offices for compliance with ISO quality requirements
Responsible for various significant activities such as buying and selling Foreign exchange currencies and Traveller's checks.
Instrumental in processing International fund transfer and managing direct or indirect exchange rate quotation; issuing drafts and telex transfers across various countries
Effectively handling cash advances against credit cards.
Directly responsible for all banking transactions like depositing cash and cheques to the requisite bank on daily basis, reconciliation etc
Customer Service
Efficiently managing customer queries and provide guidance to the customers
Communicated with the management regarding customer’s suggestions and observations as per Customer Complaint Management System BS 9600
1. Achievements :-·
Promoted as Branch Incharge in Hydarabad.·Deputed for setting up a new branch in Belgaum (Karnataka Dist).·
Deputed to Panaji- Goa branch
2. Responsibilities :-·
a)Introducing the new range of products to customers.
b)Dealing with Forex operation - Purchase and sale of Major Foreign currencies and travelers cheques (including Banks & Financial Institutions) : Dealing with customers directly.
c)Financial Accounting - Handling of whole branch accounts through an internet accounting/online accounting environment, Reconciliation of bank accounts, Forcasting the Fund requirements and coordinating with Head Office·
d)Traveling & Ticketing operations : - Air ticketing and conducting tour operations etc.
e)Marketing of Financial products like Money Gram(USD) Xpress Money and Instant Money Services and its operation.
f)Experienced as a cashier (Forex/INR).·
g)Generating salary for the staff (internet based - payroll master).
Worked in a software development company. (Duties & reRponsibilities includes code writing & designing of pages)
Projects Completed :·
a) Completed project for “Gen.inventory”, Payroll”, Boxoffice” With MS-Access as backend and Visual Basic as frontend. ·
b) Completed project for “Automobile Repair and Service” with Oracle as backend and Developer 2000 as frontend.
Master of Commerce a) Financial Accounting b) Portfolio Management c) Financial Institutions d) Business Practice
Languages : VC++, VJ++ Rdbms : Oracle, Ms-Access Packages : MS-Office Front end : Visual Basic 6.0, Developer 2000 Os : Dos, Windows’95,’98, Windows-NT Groupware :Lotusnotes
AccountingPackages :Tally, Dac-Easy
Bachelor of Commerce a) Management Accounting b) Marketing c) Auditing d) Enterpernarial Development (Optional - Income tax law and practice).
Bachelor of Commerce a) Management Accounting b) Marketing c) Auditing d) Enterpernarial Development (Optional - Income tax law and practice).
Central Board of Secondary Education (CBSE) All India Senior Secondary School Certificate examination (AISSE)
Central Board of Secondary Education (CBSE) All India Senior School Examination (AISSE)