IT Specialist
HCL Technologies
Total years of experience :12 years, 3 Months
Working as a IT Specialist engineer
Responsibilities:
• Configuring Virtual machines, Storage Accounts, Resource groups, Configuring and Managing Azure Active Directory
• Configuring Citrix VDI accounts, Configuring Apple mac laptops and OS upgradation and applications installation JAMF console
• Perform installation, evaluation, maintenance, and problem resolution for the MECM server and DPs as well as release management deployments to PCs globally
• Assisting local team with integration of imaging activities through MECM. Remediating OSD deployments by following up the logs and resolving them.
• Monitoring on-going performance of systems and recommend updates or modifications according to business needs.
• Performing software packaging and distribution, software, and Hardware inventory
• Worked on MECM client deployment using Active directory and implemented group policy
• Managing the group policy and implementing the new policy based on the business needs.
• Maintaining and updating the chrome, corporate network GPO and secure the environment by providing limited access.
• Performing the AD clean up by deletion the inactive machines from AD. This will help us to improve the overall compliance.
• I am also responsible for securing an organizations computer systems. Manage and configure anti-virus software (Falcon CrowdStrike ), encryption tools, and other security measures to prevent unauthorized access to the system and protect against malware and othercyber threats.
• Mac Laptops troubleshooting Power on Issues / Login Issues Wi-Fi issues
• Networking Knowledge being Familiar with the TCP /IP V4 and V6 protocol DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
• Office 365 Issues, One drive for Business data Sync issues, MS Teams and Zoom Audio Video issue
• User administration (setup and maintaining account) change, and delete user accounts, share drive access
• SCCM client installation and troubleshooting on all workstations
• Installation of Local and Network printers
• Provides Hardware and Software Support for Desktops and Laptops oriented issues.
• Installing& troubleshooting of windows-based Operating System (Desktop & Laptop).
• Providing Remote Support for Troubleshooting and installations through CyberArk or MSRA tool
Responsibilities:
• Monitored calls using Call Tracking Systems like Remedy and ensure all calls are closed well within agreed Service Level Target
• Performed Windows OS & s\w installation on Desktop & Laptop, Application support and troubleshooting h\w issues.
• Addressed IT technical issues through Visit, Chat, Phone, E-mail, and Remote access; Handled l1/l2 level network, windows server, file server, DNS/DHCP and software related issue
• Hardware Vendor Coordination for hardware related calls.
• System Hardening and monthly check list for individual process before the audit.
• Maintaining Antivirus activities (pushing DAT update version to client machines).
• Installing, configuring, and troubleshooting Network and USB local printer.
• Assets Desktops and Laptops (Dell, Lenovo, HP, MS Surface Pro, Dell Precision workstation
• Online Data backup and patch update Types of Utility like Remote Desktop with Terminal services,
• VPN, NetMeeting. Maintaining & Troubleshooting Configure and maintain Domain server with Active Directory
• Manage IT Stock inventory and maintenance of hardware for assigned accounts
• Resolved Various kinds of Log in issues like Trust relationship error, Security Database error.
Responsibilities:
• Performed closely with engineering professionals within the company to maintain hardware and software needed for projects to be completed efficiently
• Troubleshooting the servers problems, Authentication, Permission and Group Policies Operating System reimage, OS upgradation Dealing with access problems, diagnosing, and troubleshooting all incidents related to Windows
• Roles and Responsibility in my previous organization Provided desk-side support for laptop and desktop
• users Tiers 2 and 3 end user support for 300+ corporate users.
• Monitored systems in operation and quickly troubleshot errors.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Configured hardware, devices, and software to set up workstations for employees.
• Performed root cause analysis and general troubleshooting
I have cleared the BCA graduation got 59%.