General Manager Operations
Tracking World Private Limited
Total years of experience :30 years, 4 Months
Responsibilities include
• Supervise all the integrated activities to establish a factory to assemble consumer electronics products like LED TV, Air Conditioners, Microwave Ovens, Washing Machines and Refrigerators under the license of world top brand of Samsung.
• Devising QA function for the organization in liaison with technical experts from Samsung Korea.
• Establishment of After Sales Service function of the organization in liaison with Samsung Korea .
• Assissting Business Head in different projects required to establish he whole business like ERP, distribution channel setup, obtaining NOC from EPA and liaison with SIE (Sundar Industrial Estate).
1-Improvement of current technology available to support production function
2- Introducing new technologies for production support
3- Monitor new projects related to production enhancement
4- Defining processes for quality improvement
5- Liaison with different departments like procurement, finance, store etc to achieve the desired results.
1) Overall Business Planning of AC Factory including, budgeting, human resourcing, research & development, Quality Assurance, new product development, supply chain management, monitor GP & NP so that the factory runs profitably.
2)To manage support functions like paint plant, utilities and general maintenance so that other factories in the industrial complex like refrigerator factory, washing machine factory, deep freeze factory, TV, Microwave Oven factory and other departments run their functions uninterrupted in order to achieve their business objectives
3)HR management
4)ISO systems management
5)Trainings
6)Project Management
7)Resource Management
Overall Head of the After Sales Service Department
Draw Strategic Plans for the Department to enhance satisfaction of the customers which consequently result in better company image and development of business
Finalize Annual Budgets to carry out all service related activities
Development of employees to equip them with better skills so that they can provide better services to the customers keeping in view the company policies and customers requirements
Develop Warranty Dealership network and equip this network so that customers could be given efficient and effective services
Develop and maintain effective feedback system for improvement of product quality in perspective of customers understanding
Development of Warranty Dealers capabilities to service the customers better
Perform promotional activities as per requirements of Sales team
Manage and control parts division related to Service department
1. Responsible for production planning and execution
2. Responsible for liaison and coordination with all departments for smooth production operations
3. Responsible for evaluation and selection of local and international vendors to ensure timely supplies of quality raw material.
4. Responsible for inventory management in stores for cost effective production.
5. Responsible for effective implementation of requirements defined in international standards for Quality, Environment, Occupational health and safety.
6. Responsible to ensure scheduled and unscheduled maintenance of production machinery.
7. Responsible for evaluation and selection of new machinery, tools and equipment for enhancement of productivity and quality.
1. As Head of Manufacturing Plant experienced production of various parts of motor cycle.
2. Achieved production targets for quantity and quality along with successful implementation of SAP.
3. Successfully implemented cost control measures to enhance profitability by considerable reduction in manufacturing cost.
4. Experienced strategic planning and budgeting to enhance productivity and quality.
5. Experienced negotiations, evaluation and selections of local and international vendors of machinery, tools, equipment and raw materials.
6. Developed Skill enhancement programs of employees for development of multi skilled workforce.
7. Ensured effective implementation of requirements defined in international standards for Quality, Environment, Occupational Health and Safety, along with specific Honda Standards.
1. Experienced development & execution of special courses for employees to develop a multi-skilled workforce to address the challenges of exponential growth.
2. Experienced development & execution of courses on ‘Statistical Quality Control’ to enhance product / process quality and to bring considerable reduction in manufacturing cost.
3. Experienced development & execution of courses on the Japanese concept of ‘Kaizen and Quality Control Circles’ for development of common objectives and continual improvement in all functions of organization.
4. Experienced identification of training need of employees, formulation and execution of training plans to achieve long term objectives of the organization.
1. Experienced complete feasibility study to establish metallic auto parts manufacturing unit.
2. Experienced development & establishment of infrastructure metallic auto parts manufacturing unit.
3. Experienced negotiation, evaluation, selection and installation of machinery required for auto parts manufacturing.
4. Experienced management of entire operations including financial management, marketing, purchase of raw materials, development of manufacturing dies, production planning / execution and after sales services.
1. As Head of vehicle quality department ensured compliances with strict inspection standards defined by Honda Motor company, Japan.
2. Established an effective and efficient analysis and feed back system to ensure time counter measures by concerned departments and suppliers to enhance percentage of straight pass units.
3. Established mechanism for in depth statistical analysis to identify potential areas for improvement to enhance productivity and quality of manufacturing plant.
4. Conducted ‘Evaluation Activity’ for development of road map required for minor and complete model changes.
5. Ensured effective implementation of requirements defined in international standards for Quality, Environment, Occupational Health and Safety, along with specific Honda Standards.
6. Conducted multiple internal audits to verify the capabilities of manufacturing processes.
1. Established communication channel between production and after sales service division for effective feed back to improve customer satisfaction index.
2. Established and effective and efficient mechanism for precise feedback to Honda Motor Company Japan, Suppliers in Thailand, Indonesia and Local vendors for improvements required to address production floor and market complaints.
3. Established mechanism for feedback to sales and marketing about the counter measures initiated to address customer complaints.
4. Developed guidelines and procedures to establish QC-Circles throughout the organization to develop quality conscious culture for the enhancement of product quality and skills of work force.
1. Experienced achievement of production and quality targets along with establishment of multiple quality circles.
2. Conducted ’Time and Moton Study’ to redefine processes/work stations for balancing and enhancement ofr productivity to meet market demand.
3. Experienced planning and ordering of local and imported materials for uninterrupted production operations.
4. Experienced planning and budgeting of machinery, tools and equipment to address prevailing and future production plans.
5. Experienced to ensure preventive and corrective maintenance of machinery, tools and equipment.
6. Experienced implementation of required counter measures against the feedback received form Vehicle Quality department .
I acquired 90 % marks in this degree.
In my bachelors degree in engineering I secured overll average aggregate of 69.7 % of marks in all the exams taken in 4 years.
In my intermediate I secured 796 marks out of 1100 marks and was awarde additional 20 marks for my NCC training at college which stands National Cadit Course.
In my high scholl examination I secured 748 marks out of 850 and was awarded Hijri Scholarship from Board of Intermediate & Secondary Education Lahore.