Saqlain Mushtaq Khan

Led and supervised daily operations to ensure seamless guest check-in/check-out processes and
exceptional service delivery. Coordinated activities across front desk, housekeeping, and guest services
departments to maintain high standards of customer Service, efficiency, and guest satisfaction.

• Identified potential upselling and cross-selling opportunities during customer interactions to
increase revenue and enhance the customer experience.
• Offered tailored product and service recommendations, aligning solutions with individual
customer needs.
• Resolved customer complaints and inquiries efficiently and empathetically, maintaining high
customer satisfaction and retention.
• Delivered accurate and detailed information about product features, pricing, and availability.
• Maintained a deep understanding of the companys offerings to confidently address objections
and close sales opportunities.
• Monitored customer feedback to identify patterns and recommend service or product
improvements.
• Built and maintained strong, long-term relationships with customers through consistent follow
up and personalized service.
• Collaborated with sales and support teams to ensure seamless customer experiences and
optimize service delivery.
• Recorded all customer interactions and sales activities in the CRM system to track progress and
support strategic decisions.
• Met and exceeded individual sales targets while contributing to team performance goals.