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Sara Adnan, customer care executive

Sara Adnan

customer care executive ·loolia closet

Lebanon

Bachelor's degree, Business Management and Administration

Work experience

Total years of experience: 4 years, 5 months

customer care executive

November 2023 - Present

loolia closet

Beirut, Lebanon

November 2023 - Present

Customer Care Executive at Loolia Closet - responsible for ensuring a smooth shopping experience by handling customer inquiries, following up on orders, updating customer data, and resolving issues promptly. I work closely with logistics and support teams to deliver fast, professional service and maintain customer satisfaction in a fast-paced beauty and fashion environment.

Company industry:
Perfume & Cosmetics
Job role:
Customer Service and Call Center

customer services representative/Sales

February 2022 - July 2025

Area51

Baabda, Lebanon

February 2022 - July 2025

• Increased sales by 5% through effective customer service techniques and upselling

• Assisted with payment and money transfer transactions

• Utilized strong communication and problem-solving skills to interact with customers

Company industry:
Internet & E-commerce
Job role:
Sales

Education

Lebanese International University

June 2023

June 2023

Bachelor's degree, Business Management and Administration

Lebanon

Lebanese International University

June 2023

June 2023

Bachelor's degree, Business Management and Administration

Lebanon

Major in Business Management and Administration provides students with skills in communication, problem-solving, decision-making, financial and human resource management, marketing, project management, entrepreneurship, and leadership. Graduates are equipped to manage complex tasks, identify growth opportunities, and drive performance to achieve positive results in various industries. The major is highly valued for leadership, strategic planning, and decision-making positions.

Skills

Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Administrative Support
Expert
Administrative Support
Expert
Business Development
Expert
Business Development
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Communication
Expert
Communication
Expert
Customer service
Expert
Customer service
Expert
Attention to detail
Expert
Attention to detail
Expert
Organization and planning
Expert
Organization and planning
Expert
problem solving
Expert
problem solving
Expert
teamwork
Expert
teamwork
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
Office Administration
Expert
Office Administration
Expert
Receptions
Expert
Receptions
Expert
sales representatives
Intermediate
sales representatives
Intermediate
mail
Expert
mail
Expert
Office Management
Expert
Office Management
Expert
Negotiation
Expert
Negotiation
Expert
Operation
Expert
Operation
Expert
Marketing
Expert
Marketing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Team Leadership
Expert
Team Leadership
Expert
Time Management
Expert
Time Management
Expert
Management
Intermediate
Management
Intermediate
Sales
Expert
Sales
Expert
Administration
Expert
Administration
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Call Center
Expert
Call Center
Expert
Customer Care
Expert
Customer Care
Expert
Accounting
Beginner
Accounting
Beginner
Data Entry
Expert
Data Entry
Expert
Preparation
Expert
Preparation
Expert
Project Management
Expert
Project Management
Expert
Business Development
Intermediate
Business Development
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Memberships

ICRC

volunteer

October 2023

Training and Certifications

Training
SDG brain lab
United Nations Development Program
Nov 2023