Acting - Head Customer Service
Jordan Dubai Islamic Bank
Total years of experience :13 years, 10 Months
Manage and support Customer Service team in the daily work process
Provide Customers with competent, timely, and error free services inAccount Management
Responsible for custodianship and effective delivery of ATM Cards, Cheque Books, and PIN Mailers to customers
Investigate any case that Contradict with the Bank policy and procedures
Provide Customers with competent, timely, and error free services in the area of Account opening and Account Management
Consistently meet and exceed the service standards set for the customer services area by taking ownership of customer problems and handling it till final resolution
Adherence to branch processes and policies and report any deviation to immediate supervisor
Guide customers regarding the right product to meet their need
effective delivery of ATM Cards, Cheque Books, and PIN Mailers to customers
Provide constructive and constant feedback on improvements of products, services, and systems
3/4 good