Senior Agent
Saudi British bank
Total years of experience :9 years, 7 Months
* Experience in the sale department, Collection Department, complaints.
* Defused volatile customer situations calmly
* Managed high call volume with tact and professionalism.
* Referred unresolved customer issues
* Acted professionally and patiently when there is negative customer feedback.
* managing Sama complaints of the customer and solving the issues.
up to date records and managing quality and update Simah records
internal operations standards abd productivly targets
encouraged and promoted idea aligned to business needs and benefits
enforced regulatory and compliance policies compliance to improve workplace and employee safety
Resolved inquiries/ complaints of customers
organizeing customer accounts / handling blacklisted accounts
created and implemented new processes for excellent operations department such as CRM program
spreadsheets using micosoft excel for daily / weekly / monthly reporting