سارة اللحام, Human Resources Coordinator

سارة اللحام

Human Resources Coordinator

Norwegian Refugee Council (NRC)

البلد
الأردن - عمان
التعليم
دبلوم عالي, Cambridge International Diploma in Business
الخبرات
15 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 11 أشهر

Human Resources Coordinator في Norwegian Refugee Council (NRC)
  • الأردن - اربد
  • أشغل هذه الوظيفة منذ يونيو 2019

Oversee and lead the HR operations in the Area Office. The primary role of the HR Coordinator is the day to day implementation of personnel SOPs, supporting line managers and staff in personnel queries and issues. The HR Coordinator will also line manage and oversee two Technical HR Officers who have day to day management of recruitment and personnel in Irbid (which line manages a Technical HR Assistant) and Mafraq/Zarqa/Amman, and an HR Officer - Training who has day to day management of training and staff development in the Area Office.

Technical HR Officer في Norwegian Refugee Council (NRC)
  • الأردن - عمان
  • أكتوبر 2018 إلى مايو 2019

Support the effective implementation of HR and Recruitment and personnel policies in Host Area Office, by implementing recruitment and personnel practices in accordance with NRC HR polices and Jordanian labor law. The Technical HR Officer will be the focal point for HR matters in the Host Area office and reports directly to the Support Manager.

Regional HR Officer في NRC (Norwegian Refugee Council)
  • الأردن - عمان
  • يوليو 2017 إلى سبتمبر 2018

Coordinate staff mobility in the region, including introductions, trainings, etc.
HR briefings for new employees(national & international) Sharing through one to one meetings or presentations the HR policies and procedures.
Promotes respect for cultural, religious and ethnic diversity, gender equality and fair treatment for all staff.
Validate Job description based on the job grading system and salary scale.
Ensures social security registration and follows procedural requirements.
Clarify employee tax obligations and employer procedural requirements.
manage individual promotions, sanctions and dismissals in accordance to Local legal frameworks and internal policies.
Define in collaboration with line managers the required competencies, minimum level of required professional and education and runs job requisitions.
Requests and approve updated job-descriptions on standard forms and attributes new positions within the function scale.
Organises pre-selection of candidates, interviews, language tests and technical assessments.
Ensure compliance with NRC policies and the local labor law in all procedures and processes.
Coordinate international staff exits through Amman when needed.
Coordinate with relevant partners, suppliers, authorities, lawyers etc.
Ensure and follow up with HQ that staff records are up to date and filed appropriately
Ensure reporting, documenting and payment of international staff and MERO staff benefits, social security, taxes etc.
Prepare periodic HR reports.
Advice and support line managers in HR processes.
Support in any other issue relevant for the Middle East Regional Office.
Responsible for contract management for all staff in the region, including job offers and contract amendments including MERO national staff.
Manages the on boarding process for all international staff in the region and all national staff in MERO.
Assists in administration matters related to HR.
Processing Payroll for MERO national staff.
Provides staff support and care, including administration for NRC medical cover and insurance advice in coordination with HR Advisor.
Supports line managers in all HR processes for MERO national staff in coordination with HR Advisor. Tracks leave and absence for national and international staff.
Liaises with Social Security and follow up on a monthly basis.

Human Resources Consultant في Blue Planet International LLC
  • عمان - مسقط
  • أبريل 2017 إلى يوليو 2017

it was a start up project which i contributed on the HR part

Human Resources في UNRWA Jordan Field Office
  • الأردن - عمان
  • أكتوبر 2010 إلى يونيو 2017

First, I was responsible for the HR Planning, and due to the rotations that UNRWA does to its employees, I worked nearly in everything in the HR Department.

During this period I was assigned the following posts:
1) Acting Staff Relations Officer (Feb - March 2014)
2) Acting Admin Assistant to the Deputy Director (Sep - Nov 2012)

HR Generalist في Fitness One Gyms
  • الأردن - عمان
  • يونيو 2008 إلى سبتمبر 2010

Main Responsibilities:

Payroll:
Working on Payroll systems (Bayan, Sky software).

Medical Insurance:
Applying new insurance; add new employees to the insurance system.
Creating reports using different HR databases preparing official HR documentation like contracts and certificates regarding labor law and collective agreements.

Filing and screening of applications and CVs.

Interviewing applicants.

Manage and work with staff and their managers on performance appraisals at the end of the year.

Advises the Directors, heads and managers about the steps needed to take any disciplinary action against a staff member.

Maintain all employee training records.

Develop ways to continually improve the way Human Resources department performs.

Ensures archiving of HR documents/payroll information in accordance to local legal obligations.

Establishes individual personnel files for staff with standard structuring and ensures that personnel files are updated and checked regularly.

supports line managers and employees on the performance review process and makes sure that all staff has correct review form and required follow-up sessions are taking place during each performance review period.

Provides advice to supervisors on how to correct poor performance, to improve the skills and how to handle employee misconduct (disciplinary measures).

الخلفية التعليمية

دبلوم عالي, Cambridge International Diploma in Business
  • في Talal Abu-Ghazaleh Academies
  • مايو 2009

The Cambridge International Diploma in Business: Covers a diverse set of topics, from business organisations and environment, to finance, human resources management, marketing and effective communication skills. Allows you to have your skills assessed and formally accredited, providing you with proof of your knowledge and competence level. Is available at two levels – Standard and Advanced – to suit different ages and abilities. Is ideal for students and employees – in junior positions or at supervisor or general manager level. Offers flexible certification, either for individual modules or the full Diploma. Is valued and accepted throughout the world for its high standards of assessment. Has been developed in close association with leaders in the field to ensure that it is both relevant and accurate. Was created with an international audience in mind so that globally accepted best practices can be taught while being sensitive to a local context and environment.

بكالوريوس, Applied and environmental geology
  • في The Jordanian Univesity
  • يونيو 2008

Main subjcts taken: GIS, Petrology, Mineralogy, Hydrology, Structural geology, Engineering geology. also took: Economics.

Specialties & Skills

Staff Relations
Communication Skills
Employee Relations
SAP ERP
Payroll Software
Communication skills
HR policies and procedures
Capacity of treating information confidentially
negotiation skills
computer skills

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

SHRM (The Society for Human Resource Management)
  • member - Human Resources
  • February 2016

التدريب و الشهادات

Leadership and Management Programme (تدريب)
معهد التدريب:
NRC
تاريخ الدورة:
November 2019
Train of Trainers for Humanitarian Sector (تدريب)
معهد التدريب:
Enabling Access Learning Center
تاريخ الدورة:
April 2018
المدة:
40 ساعة
SHRM (Society for Human Resources Management) (تدريب)
معهد التدريب:
Morgan
تاريخ الدورة:
February 2016
HR-Performance Management (الشهادة)
تاريخ الدورة:
March 2012
صالحة لغاية:
March 2012
Team building (الشهادة)
تاريخ الدورة:
December 2012
صالحة لغاية:
December 2012
Finance for Non-Finance Staff Training (الشهادة)
تاريخ الدورة:
June 2012
صالحة لغاية:
June 2012
Interviewing Skills (الشهادة)
تاريخ الدورة:
June 2012
صالحة لغاية:
June 2012
Advanced Business Writing Training Course (الشهادة)
تاريخ الدورة:
February 2011
صالحة لغاية:
March 2011
Train The Trainer (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
February 2012
Competency Based Interviewing (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
January 2012
Change Management (الشهادة)
تاريخ الدورة:
January 2011
صالحة لغاية:
January 2011
(Neutrality) Privileges, Immunities & Responsibilities in UN (الشهادة)
تاريخ الدورة:
September 2011
صالحة لغاية:
September 2011