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Sara Alrawashdeh, Group Head of HR Governance & Policy

Sara Alrawashdeh

Group Head of HR Governance & Policy·Gargash Group

United Arab Emirates

Bachelor's degree, English for Specific Purposes (ESP)

Work experience

Total years of experience: 13 years, 3 months

Group Head of HR Governance & Policy

May 2024 - Present

Gargash Group

Dubai, United Arab Emirates

May 2024 - Present

• Directed enterprise-wide modernization of 600+ business policies and SOPs, establishing a centralized digital governance ecosystem that improved compliance visibility and policy accessibility group-wide.
• Formulated a governance operating model integrating accountability and cultural transformation, resulting in enhanced leadership alignment and operational agility.
• Implemented Emiratisation and workforce compliance framework aligned with MoHRE and Nafis regulations, reducing risk exposure and accelerating nationalization progress.
Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

HR Governance & Policy Manager

June 2023 - May 2024

Gargash Group

Dubai, United Arab Emirates

June 2023 - May 2024

• Developed and launched the Group’s first HR Governance & Policy Management Framework, standardizing HR practices across 42 entities and improving audit-readiness.
• Collaborated with Legal, Audit, and Compliance to streamline policy review cycles, reducing turnaround time by 40% and strengthening regulatory alignment.
• Introduced centralized policy repository and digital version control, enhancing transparency and embedding a compliance-first culture enterprise-wide.
Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

HR Governance & Policy Expert

September 2021 - June 2023

Gargash Group

Dubai, United Arab Emirates

September 2021 - June 2023

• Authored and delivered 24 HR policies and SOPs within a one-month mandate, achieving full Board endorsement and creating the company’s first unified HR framework.
• Conducted multilingual UAE Labour Law sessions with 90%+ participation, elevating organizational legal literacy and minimizing compliance disputes.
• Partnered with Legal and Internal Audit to validate policy alignment with 2022 UAE Labour Law, achieving zero non-conformance findings during audits.
Company industry:
Automotive Dealership & Distributor
Job role:
Human Resources and Recruitment

Customer Experience Excellence Leader

April 2020 - September 2021

Fetchr

Dubai, United Arab Emirates

April 2020 - September 2021

• Redesigned customer experience workflows based on analytics, reducing service delays by 25% and increasing client satisfaction metrics by 80%.
• Managed 46 SME accounts through the COVID-19 crisis, achieving 65% retention and maintaining consistent service delivery under operational strain.
• Deployed process automation tools in customer support operations, accelerating response time and boosting positive customer reviews by 80% in six months.
Company industry:
Shipping
Job role:
Human Resources and Recruitment

Global HR Business Partner

September 2018 - March 2020

Fetchr

Dubai, United Arab Emirates

September 2018 - March 2020

• Established standardized HR SOPs across UAE, KSA, and Jordan, optimizing governance and improving process efficiency across three regional hubs.
• Designed a 12-month onboarding and learning program, enhancing employee engagement and reducing new hire turnover rates.
• Oversaw Fetchr Jordan’s legal closure, executing redundancy processes with full compliance and maintaining zero employee litigation cases.
Company industry:
Shipping
Job role:
Human Resources and Recruitment

HR Development Specialist

December 2017 - September 2018

Jordan Design and Development Bureau

Amman, Jordan

December 2017 - September 2018

• Conducted training needs assessments for 300+ employees, identifying critical capability gaps and aligning programs with organizational goals.
• Managed delivery of technical and leadership training in partnership with global providers, improving employee readiness and compliance awareness.
• Introduced ROI-focused post-training evaluation system, increasing program effectiveness and measurable learning impact.
Company industry:
Military & Defense
Job role:
Human Resources and Recruitment

HR Account Manager

July 2017 - December 2017

BePro Consultancy

Amman, Jordan

July 2017 - December 2017

• Directed HR operations for multiple client portfolios, ensuring compliance and alignment with local labor regulations.
• Developed customized HR policies for clients, improving operational consistency and employee relations practices.
• Provided strategic advisory on workforce planning, enabling clients to optimize resource utilization and retention.
Company industry:
Business Consultancy Services
Job role:
Human Resources and Recruitment

HR Generalist

January 2016 - June 2017

AmCan International Group

Amman, Jordan

January 2016 - June 2017

• Administered end-to-end HR operations, streamlining recruitment, payroll, and performance management processes.
• Enhanced employee engagement and retention through improved communication channels and performance frameworks.
• Implemented policy alignment with Jordanian labor law, minimizing compliance risks and audit exceptions.
• Administered end-to-end HR operations, streamlining recruitment, payroll, and performance management processes.
• Enhanced employee engagement and retention through improved communication channels and performance framework.
• Implemented policy alignment with Jordanian labor law, minimizing compliance risks and audit exceptions.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

HR & Administrative Specialist

January 2014 - December 2015

AmCan International Group

Amman, Jordan

January 2014 - December 2015

• Coordinated payroll and benefits administration, ensuring accurate, timely execution for 150+ employees.
• Maintained HR records and compliance documentation, improving audit readiness and administrative efficiency.
• Supported management in workforce reporting and resource planning, enhancing decision-making accuracy.
• Coordinated payroll and benefits administration, ensuring accurate, timely execution for 150+ employees.
• Maintained HR records and compliance documentation, improving audit readiness and administrative efficiency.
• Supported management in workforce reporting and resource planning, enhancing decision-making accuracy.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Human Resources and Recruitment

Administrative Assistant

April 2013 - December 2013

AmCan International Group

Amman, Jordan

April 2013 - December 2013

• Managed executive scheduling, correspondence, and office administration to support day-to-day operations.
• Developed reporting templates and filing systems, improving workflow organization and information retrieval.
• Assisted HR and finance departments with coordination tasks, contributing to smoother interdepartmental operations.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Administration

Education

Jordan University of Science and Technology

June 2011

June 2011

Bachelor's degree, English for Specific Purposes (ESP)

Jordan

Languages

English

Expert

Arabic

Native Speaker