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Sara Mahayri, Customer Service Agent

Sara Mahayri

Customer Service Agent·Gosawa

Lebanon

High school or equivalent, Hospitality

Work experience

Total years of experience: 8 years, 8 months

Customer Service Agent

August 2018 - Present

Gosawa

Beirut, Lebanon

August 2018 - Present

Managing customer's needs in addition to pre/post-sales support.
Handling customer phone calls and inquiries, complains, suggestions.
Handling incoming emails, and social media Q&As.
Maintaining stock and product quantities.

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Front desk and Event planner at V royal salon (Le Royal)

September 2017 - May 2018

Lebanon

Beirut, Lebanon

September 2017 - May 2018

I am responsible for managing the employee's appointments with customers, and I make sure a steady and efficient workflow to avoid any delays and a professional service.
I also plan cosmetics and beauty related events at Le Royal in addition of being V royal photographer and social media specialist.

Company industry:
Hospitality & Accomodation
Job role:
Beauty and Fashion

Education

National American School

June 2017

June 2017

High school or equivalent, Hospitality

Lebanon

GPA (percentage): 80%

GPA (percentage): 80%

courses: Brevet Certificate C.I.T: 3BT Hospitality Techniques AWARDS AND ACKNOWLEDGEMENTS  Earned Microsoft Office/Excel 2013 certificate.

Skills

Microsoft Office
Expert
Microsoft Office
Expert
Social Media
Expert
Social Media
Expert
Photography
Expert
Photography
Expert
Cosmetics
Expert
Cosmetics
Expert
Fashion
Expert
Fashion
Expert
ADOBE PHOTODELUXE
Beginner
ADOBE PHOTODELUXE
Beginner
C
Beginner
C
Beginner
GRÁFICOS FREELANCE
Beginner
GRÁFICOS FREELANCE
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
PHOTOGRAPHY
Beginner
PHOTOGRAPHY
Beginner
RECEPTIONIST
Beginner
RECEPTIONIST
Beginner
SALES
Beginner
SALES
Beginner
STOCK CONTROL
Beginner
STOCK CONTROL
Beginner
TYPING
Beginner
TYPING
Beginner
Microsoft Office
Expert
Microsoft Office
Expert
Social Media
Expert
Social Media
Expert
Photography
Expert
Photography
Expert
Cosmetics
Expert
Cosmetics
Expert
Fashion
Expert
Fashion
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Microsoft Office / Excel
Jul 2013

Hobbies and interests

Photography - beauty - fashion - cosmetics