CRM
AlFardan Group
Total years of experience :12 years, 5 Months
, www.alfardan.com.qa/en/ Marketing and Sale Dept. -
Doha-Qatar.
● Alfardan Motors is the exclusive importer of Jaguar, Land
Rover, BMW, MINI, Ferrari and Maserati, BMW Motorrad, Ducati, Triumph, KTM,
Vespa, Aprilia, Piaggio, Gilera, Sand-X, Moto Guzzi and Arctic Cat.
● run a call center for inbound and outbound calls. ( Must be able to make high
volume of calls per day
● Answer all calls in a professional manner (with warm greeting and CSI
welcoming).
Tracking customer experiences to maintain positive experiences by:
● Aligning customer experience strategies with marketing, Including Guest list,
give away), informing customers about Campaign, promotions, new product features
and
● Assists in resolving customer complaints.
● Responding to customer inquries in a timely and effective manner, via phone,
email, social media, or chat applications.
● Raise on system technical issues, as well as customer compliments.
● Ensures that new vehicles are properly prepped for delivery.
● Assists in the car delivery, ensuring that each customer is informed of his/her
warranty-maintenance schedule, Explains the hours of operation and location of the
service and parts departments.
● Supporting management with, Sale Achievements and Income Reports on
monthly and quarterly basis.
● confirms service appointments for any new customers experiencing
mechanical problems.
Follows up :
● Coordinates customer follow-up programs.
● a er repair has been completed.
● Assist customers in selecting the car that meets their needed.
● Supporting management with Sales Volumes Reports on monthly and quarter annual basis.
● Daily walk in Report.
● Coordinate export process for other countries in Gulf.
● Surveys for customer satisfaction on products and services delivered.
● Receiving Complains and direct them according to the case.
● Handling all admin work related with selling any car including, official letter, insurance, warranty, car
invoice, vehicle delivery order, service, NOC letters traffic form till customer gets the license.
● Handling Marketing Campaigns. (Guest List-giveaway-cars display -spics sheet &catalogues
● Responsible for Catalogues stock room (keep organized-ensure having the latest updated catalogues for
all car brands)and make a monthly report to marketing department.
● Invoice Room (arrange according to chassis number.
● Receive Test Drive request.
● contact potential clients to offer them sales deals, promotions and before campaigns.
● process requests of customers who wish to part-exchange their current car for a new one.
● Manage office supplies inventory
Cairo